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Field Support Technician

4 months ago

Tampa, United States K-Tek Resourcing Full time
Job DescriptionJob Description

Job Role: Desktop Support
Location: Tampa, FL
Duration: 6 Months Contract

Job Description :-

  • The Support Specialist IT will provide support to the Customers end-user community as per agreed processes and support levels. 
  • Completes assignments without direct supervision and good team player
  • Experience with Microsoft Windows 10, MS Office products (2013 and later), DELL laptops, printers and peripherals
  • Familiarity with network concepts and experience in diagnosing and troubleshooting connectivity
  • Experience with an enterprise level ticketing system - ServiceNow experience is a plus
  • Activities include (but not limited to)
  • Treatment of tickets and requests from end-users for all Deskside related support
  • Handling end-user hardware request including coordination of, and delivery and pick-up
  • Deploy/return/retire equipment (laptops, …) in IT Equipment 
  • RMA follow-up of defective hardware (Laptop, Smartphone, Conf. devices, …) with supplier 
  • Handling mobile telephony related requests 
  • Diagnosing and resolving issues at the IT Service Spot 
  • Roll-out and coordination of the fleet replacement (laptop, desktop) 
Company DescriptionK-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.

Why K-Tek
K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".

Vision / Mission
At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.

K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.Company DescriptionK-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.\r
\r
Why K-Tek\r
K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".\r
\r
Vision / Mission\r
At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.\r
\r
K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.