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Information Technology Help Desk Support

4 months ago

Tampa, United States DART Tech Full time

The Help Desk Engineer is responsible for second-tier support for PC and server

hardware and software, mobile devices, firewalls, network services, and any other technical issues that might arise for our clients. The ideal candidate is enthusiastic, positive and possess great customer service skills.


JOB RESPONSIBILITIES:

Field incoming Help Desk requests via both telephone and work orders in a courteous manner.

Provide Level 1 & 2 Desktop / Server support

Work in fast-paced environment simultaneously handling multiple clients

Troubleshoot a wide range of software applications

Provide training and troubleshooting for Tier 1 support team

Utilize RMM and PSA platforms to maximum efficiency.

Maintain timely and accurate documentation of work performed.

Participate in the On-Call Rotation

Adhere to LSI company policies and best practices.


MINIMUM QUALIFICATIONS:

1+ years of technical experience working with small to large business environments

Excellent customer service skills

Knowledge of basic network protocols (TCP/IP, DHCP, DNS, VPN, SMTP, etc.)

Working knowledge of Active Directory, Terminal Services, Hyper-V and Office 365

Able to lift 75 pounds (Servers, Computers, Network Hardware, Cabling, etc.)

Ability to work independently within a team based environment

Personal transportation and valid license required


PREFERED SKILLS

Desktop & Server Support OS Windows (All Versions)

eFolder Backup and Disaster Recovery solutions

SonicWALL / WatchGuard Firewalls

PSA – ConnectWise

RMM – LabTech