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Customer Support Associate Needed at ShopBop

1 month ago

Madison, United States Forcreativegirls Full time

Customer Support Associate Needed at ShopBop In this Customer Support Specialist role, you will be the voice of Shopbop, fielding real-time calls in a virtual, call center environment from customers globally. The ideal Customer Support Specialist is caring and compassionate, enthusiastic, solutions-oriented, and committed to providing outstanding service to all our customers. This role is a fully remote, work-from-home position. Candidate location restrictions may apply. Shopbop, a fully integrated Amazon subsidiary in Madison, WI, is looking for an action-oriented, motivated individual who has an obsession for customer satisfaction and experience working with high-end merchandise. Successful candidates will be responsible for achieving explicit department goals. An ideal candidate will excel in a fast-paced, multitasked, dynamic environment. What You’ll Be Doing Act as a Brand Ambassador for Shopbop, providing world-class service to all Customers. Be the first point of contact to resolve customer issues and complaints across multiple channels in a timely manner, communicating through email, phone, live chat, and/or social media. Provide Customers with critical service and product information, ensuring customer satisfaction. Demonstrate a sound understanding and comprehensive knowledge of Shopbop’s full range of products and services. Handle customer inquiries and/or cases through different channels in a timely and professional manner, making decisions in consideration of the policies and procedures within the Service Level Agreement. Ensure clear and accurate data capture, be able to provide both quantitative and qualitative insights of customers’ voices. Utilize a variety of software programs to resolve customer inquiries. Work with external shipping contractors to assist customers with both domestic and international issues. What You Should Have Preferred Qualifications Fluency in one of the following languages is preferred: Russian, Korean, Japanese, or Spanish #J-18808-Ljbffr