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Customer Service Associate
2 weeks ago
We are seeking a Full Time Seasonal Customer Service Associate to join our team MUST be able to multi-task in a fast paced environment. Saturday availability REQUIRED. You will be responsible for helping customers by providing product and service information and resolving technical issues. QuickBooks experience a plus.
Responsibilities:
- Handle customer inquiries and complaints
- Cash handling checking out of customers by data entry into computers
- Add and subtract to calculate weight and amounts
- Answer 4 line phones and communicate professionally
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Bilingual in Spanish a plus
- Ability to multitask with phones and customers
- Ability to add, subtract, and multiply to get weights and measures.
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
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