Customer Service Associate

2 weeks ago


Madison, United States Middec Inc Full time
Job DescriptionJob Description

We are seeking a Full Time Seasonal Customer Service Associate to join our team MUST be able to multi-task in a fast paced environment. Saturday availability REQUIRED. You will be responsible for helping customers by providing product and service information and resolving technical issues. QuickBooks experience a plus.

Responsibilities:

  • Handle customer inquiries and complaints
  • Cash handling checking out of customers by data entry into computers
  • Add and subtract to calculate weight and amounts
  • Answer 4 line phones and communicate professionally
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Bilingual in Spanish a plus
  • Ability to multitask with phones and customers
  • Ability to add, subtract, and multiply to get weights and measures.
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
Company DescriptionFamily owned and operated Landscape Supply company. Established in 1991 we strive to be the number one provider of landscape supplies in South Central Wisconsin by having a highly qualified staff that delivers the highest level of competency and service to our customers. We are a quality based service organization that provides education to our customers, staff, and contractors. We will support and deliver materials with the upmost respect for those who use us. March thru November full time + overtime, Dec - Feb. part-time. Saturday availability a MUST Great company to work for with flexible scheduling.Company DescriptionFamily owned and operated Landscape Supply company. Established in 1991 we strive to be the number one provider of landscape supplies in South Central Wisconsin by having a highly qualified staff that delivers the highest level of competency and service to our customers. We are a quality based service organization that provides education to our customers, staff, and contractors. We will support and deliver materials with the upmost respect for those who use us. March thru November full time + overtime, Dec - Feb. part-time. Saturday availability a MUST Great company to work for with flexible scheduling.

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