Guest Services Staff

3 weeks ago

Cincinnati, United States Cincinnati Reds Full time
Job Title: Guest Services Staff

Department: Ballpark Operations
Reports To: Director of Guest and Event Operations

Essential Duties and Responsibilities:
  • Escorting guests to their seats in premium seating areas.
  • Validating and scanning tickets before granting access to premium areas.
  • Scanning tickets at accessible entrances, operating wheelchair lift, providing breaks and assisting with other tasks assigned by their supervisor as needed.
  • Operating an elevator transporting fans to their desired level at Great American Ball Park as needed.
  • Answer questions, give directions, and help our guests have a fun, safe enjoyable game experience.
  • Print certificates for our guests.
  • Check in items from Guests that may not belong in the seating bowl, such as strollers
  • Help with lost and found items and lost children.
  • Responsible for directing fans to their appropriate level and/or location.
  • All employees must be willing to work any position assigned by management.
Ideal candidate will possess the following:
  • Ability to work long and irregular hours including nights, weekends, holidays, and weekday games.
  • Ability to work the entire event including pre and post-game activities.
  • Ability to work large scale concerts.
  • Must have strong verbal and written communication skills. Ability to read, speak and comprehend English.
  • Ability to hear, comprehend and disseminate instructions and vital information especially in the event of emergencies.
  • Must be able to work on all four (4) levels of Great American Ball Park
  • Ability to clearly, effectively, and professionally interact with staff, supervisors, and the public. Will collaborate effectively with others to produce results.
  • Ability to handle large crowds while remaining friendly and professional. Will maintain a positive attitude under pressure.
  • The ideal candidate must be reliable, have a positive attitude and communicate in a professional manner.
  • Prior customer service is preferred but is not required.
Expectations:
  • Adhere to Cincinnati Reds Organization Policies and Procedures
  • Act as a role model within and outside the Cincinnati Reds Organization
  • Performs duties as workload necessitates
  • Demonstrate flexible and efficient time management and ability to prioritize workload
  • Meet Department productivity standards
Please Note: This is a seasonal opportunity and no benefits will be provided. Pay rate is $15.75 per hour

Important things to know BEFORE you apply:

Any offer of employment is contingent upon satisfactory completion of a background investigation. Accordingly, you may be required to complete the Cincinnati Reds application forms and other such documentation as may be necessary to comply with the Fair Credit Reporting Act. Pursuant to Major League Baseball, and in accordance with applicable law, you may be required to submit to a drug screen prior to and during your employment.

To be considered for employment for the above position applicants must meet the following minimum requirements:
  • Must be at least 18 years of age.
  • Must have a High school Diploma or GED.
  • Must be available to work a minimum of 48 home games during the 2025 season which includes days, nights, weekends and holidays. A 2025 schedule can be found at www.reds.com

Equal Opportunity Statement:
The Cincinnati Reds are an Equal Opportunity Employer. It is the policy of the Cincinnati Reds to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, military or veteran status, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.

Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function. The duties listed above is, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

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