Front Desk Supervisor
4 weeks ago
Job Summary:
The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.
Responsibilities:QUALIFICATIONS:
- At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
- College course work in related field helpful.
- Previous supervisory responsibility preferred.
- Must have a valid driver's license for the applicable state.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
- Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
- Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
RESPONSIBILITIES:
- Approach all encounters with guests and associates in a friendly service oriented manner.
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
- Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Maintain a friendly and warm demeanor at all times.
- Set the standard for guest relations at the Front Desk.
- Obtain all necessary information when taking room reservations.
- Monitor all V.I.P. and special guest requests.
- Review Front Office log and Trace File daily.
- Fully comprehend and execute all relevant phases of the front desk computer system.
- Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
- Be aware of all rates packages and promotions currently underway.
- Be familiar with all in-house groups.
- Be aware of all closed out and restricted dates.
- Follow and enforce all Aimbridge Hospitality hotel credit policies.
- Be able to perform all duties of Front Desk Agent.
- Be able to complete and ensure that a proper bucket check room rate verification report and housekeeping report have been accurately done and filed.
- Maintain proper operation of the P.B.X. console and ensure that all Aimbridge Hospitality standards are met.
- Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates be the team leader).
- Assist the G.S.M. in ensuring that associates are following and maintaining Aimbridge Hospitality standards (i.e. answering phones call-backs to guests guest request log).
- Have knowledge of and assist in all emergency procedures as required.
- Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner.
- Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
- Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and all other associates.
- Ensure the maximization of room revenue through Rooms Merchandising.
- Answer all guest inquiries in a timely and professional nature.
- Be involved in departmental meeting planning and execution.
- Help maintain productivity levels at or above budgeted standards.
- Perform any other duty as required by management.
- Assist in training of new hires and current associates on a regular basis.
- Attend meetings as required by management.
With New Mexico to the north and Mexico to the south, El Paso is where the Old West moves to a decidedly Latin beat. Whether flying into El Paso International Airport (ELP) or visiting family at Fort Bliss, travelers are sure to find everything they need for a peaceful stay at the Holiday Inn Express El Paso Airport Area.
El Paso is home to countless modern industries and businesses including Boeing, Delphi, Electrolux and BAE Systems. With the hotel's central location in El Paso, TX and free high-speed, wireless Internet access, business doesn't miss a beat at this hotel. Guests can put a little spice in their life with a trip to nearby Juarez, Mexico or simply slip over to the Fountains of Farrah located five minutes away from the hotel. After a day of shopping, we hope our guests will travel over to the University of Texas at El Paso to take in a Miners game at the Sun Bowl Stadium.
Company Overview:As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits:After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
-
Front Desk Supervisor
2 months ago
El Paso, United States Plazahotelelpaso Full time** Front Desk Supervisor** ** The Plaza Hotel Pioneer Park** ** Overview** **Opportunity: Front Desk Supervisor** Supervise front desk operations in accordance with established guest service, quality and sustainability standards. **Potential Career Path** Assistant Front Office Manager Front Office Manager Assistant General Manager **Essential Job...
-
Front Desk Supervisor
2 weeks ago
El Paso, United States Staybridge El Paso Full timeJob Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...
-
Front Desk Operations Manager
2 days ago
El Paso, Texas, United States The Plaza Hotel Pioneer Park Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at The Plaza Hotel Pioneer Park. As a key member of our front office team, you will be responsible for overseeing front desk operations, ensuring exceptional guest service, and maintaining high quality and sustainability standards.Key ResponsibilitiesGuest...
-
Front Desk Operations Manager
2 days ago
El Paso, Texas, United States The Plaza Hotel Pioneer Park Full timeJob Summary:The Front Desk Supervisor is responsible for overseeing front desk operations to ensure exceptional guest service and maintain high quality and sustainability standards at The Plaza Hotel Pioneer Park.Key Responsibilities:Associate Management: Interview, train, and support associates to uphold brand and hotel standards.Guest Relations: Resolve...
-
Front Desk Operations Manager
4 days ago
El Paso, Texas, United States The Plaza Hotel Pioneer Park Full timeJob Summary:The Front Desk Supervisor is responsible for overseeing front desk operations to ensure exceptional guest service and maintain high quality and sustainability standards at The Plaza Hotel Pioneer Park.Key Responsibilities:Lead and Develop Team Members: Interview, train, and support associates to uphold brand and hotel standards, ensuring they...
-
Front Desk Assistant
2 months ago
El Paso, United States El Paso Staffing Services Full timeJob DescriptionJob DescriptionWe are looking for a Front Desk:Part-time for front deskBILINGUAL Spanish and EnglishMonday thru Fridays from 8:30am to 4pm. With half hour lunch.They will be answering phone calls emails.They will need to be submitting a drug test every 6 months for the state. Slacks and business attire.Company DescriptionStaffing...
-
Front Desk Agent
5 days ago
El Paso, United States MCR Hotels Full timeThe Front Desk Agent at the Fairfield Inn by Marriott El Paso Airport is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing...
-
Front Desk Professional
2 days ago
El Paso, Texas, United States Spine & Rehab Specialists Full timeFront Desk SpecialistWe are seeking a highly skilled and detail-oriented individual to join our team at Spine & Rehab Specialists as a Front Desk Specialist. This role is crucial in delivering exceptional patient service and making a significant impact on our patients' lives.Key ResponsibilitiesPatient Information ManagementValidate and enter patient...
-
Front Desk Associate
5 months ago
El Paso, United States Gold's Gym - JCJ Enterprise Full timeJob DescriptionJob DescriptionFront Desk AssociateThe Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties.This detail-oriented individual will possess excellent...
-
Front Desk Associate
3 months ago
El Paso, United States Gold's Gym Full timeFront Desk Associate The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties. This detail-oriented individual will possess excellent customer service skills and the...
-
Front Desk Medical Receptionist
2 months ago
El Paso, United States Goconfluent Full time** Front Desk Medical Receptionist** **Job Category****:** Admin **Requisition Number****:** FRONT004968 Showing 1 location **Job Details** **Description** El Paso Physical Therapy Services has a **full****-time** opening at our Horizon Valley clinic. The hours for this position will be **Monday- Friday 8:00 am to 5:00 pm.** This individual must be...
-
Office Placement front desk
3 weeks ago
El Paso, United States El Paso Staffing Services Full time $13Job DescriptionJob DescriptionPlease call me i will see you tomorrow for interview at 1207 E. Yandell, we are hiring for Front desk, Placement, taking applications, following work orders for potential clients.INTERVIEW can be tomorrow at our office, please call if you are interested. Company DescriptionStaffing ServicesCompany DescriptionStaffing...
-
Front Desk Clerk
2 months ago
El Paso, United States Marcus Corporation Full timeJob Description Front Desk Clerk - ( 220000TJ ) **Description** **PURPOSE OF POSITION:** Greet and registers guests, provides prompt & courteous service, and checks-in guests or closes out guest accounts upon completion of stay. **ESSENTIAL FUNCTIONS:** - Check guest in and out of room. - Able to provide accurate and appropriate information to guests and...
-
Front Desk Agent
2 months ago
El Paso, United States Palette Hotels Full timeFront Desk Agent - Essential Duties and Responsibilities As a Front Desk Agent, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the...
-
Front Desk Agent
3 months ago
El Paso, United States Palette Hotels Full timeJob DescriptionJob DescriptionFront Desk Agent - Comfort Inn & Suites El Paso, TXEssential Duties and ResponsibilitiesAs a Front Desk Agent, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes to the first...
-
Front Desk Clerk
3 weeks ago
El Paso, United States Desert Imaging Full timePosition Title : Front Desk Clerk Reports to : Site Manager Summary : Perform administrative duties utilizing specific knowledge of medical terminology and exam procedures. Duties include scheduling appointments, registering patients, and compiling and recording medical charts, reports, and correspondence. Duties and Responsibilities : Registers...
-
Front Desk Clerk
2 months ago
El Paso, United States Desert Imaging Full timePosition Title: Front Desk Clerk Reports to: Site Manager Summary: Perform administrative duties utilizing specific knowledge of medical terminology and exam procedures. Duties include scheduling appointments, registering patients, and compiling and recording medical charts, reports, and correspondence. Duties and Responsibilities: Registers patients,...
-
Front Desk Clerk
3 months ago
El Paso, United States Desert Imaging Services Full timeJob DescriptionJob DescriptionPosition Title: Front Desk ClerkReports to: Site ManagerSummary:Perform administrative duties utilizing specific knowledge of medical terminology and exam procedures. Duties include scheduling appointments, registering patients, and compiling and recording medical charts, reports, and correspondence.Duties and...
-
Front Desk/Patient Service Representative/El Paso
3 months ago
El Paso, United States HireQuest, Inc Full timeJob DescriptionJob Description"Experienced" Front Desk/Patient Service RepresentativeCollect copays/deductiblesChecking patients in and outKnowledgeable with commercial insurances, Medicare & MedicaidInsurance verificationMedical terminology a plusExperienced with EMR Systems (Electronic Medical Records)Must be experienced at least 1-2 yearsExperience must...
-
Front Desk Manager
1 month ago
El Segundo, United States Aimbridge Hospitality Full timeJob Summary The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient, and courteous manner, providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is...
