Front Desk Clerk

2 months ago


El Paso, United States Marcus Corporation Full time

Job Description Front Desk Clerk - ( 220000TJ ) **Description**

**PURPOSE OF POSITION:** Greet and registers guests, provides prompt & courteous service, and checks-in guests or closes out guest accounts

upon completion of stay.

**ESSENTIAL FUNCTIONS:**

- Check guest in and out of room.

- Able to provide accurate and appropriate information to guests and customers.

- Input and retrieve information routinely from computer systems with electronic and numerical codes. Make appropriate selection of rooms based on guests' needs.

- Responds to guest requests and handle guest issues or reports complaints to management.

- Remain calm and alert, especially during emergency and/or heavy hotel activity.

- Promptly answering telephone in professional and clear manner. Input all information into computers to communicate guest requests and complaints.

- Knowledge of brand standards, service standards, SALT expectations met.

- Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.

- Answer guest questions regarding area or hotel, outlet information and services.

- Greet and welcome guest as they arrive to the hotel.

- Perform other duties as assigned.

**POSITION REQUIREMENTS:**

- Ability to stand and move throughout the front office and continuously perform essential job functions.

- Ability to read, listen, and communicate effectively in English, both verbally and in writing.

- Ability to access and accurately input information using a moderately complex computer system.

- Hearing and visual ability to observe and detect signs of emergencies.

- High school diploma or equivalent required.

**Primary Location**

: United States-Texas-El Paso


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