Front Desk Clerk
2 months ago
Job Description Front Desk Clerk - ( 220000TJ ) **Description**
**PURPOSE OF POSITION:** Greet and registers guests, provides prompt & courteous service, and checks-in guests or closes out guest accounts
upon completion of stay.
**ESSENTIAL FUNCTIONS:**
- Check guest in and out of room.
- Able to provide accurate and appropriate information to guests and customers.
- Input and retrieve information routinely from computer systems with electronic and numerical codes. Make appropriate selection of rooms based on guests' needs.
- Responds to guest requests and handle guest issues or reports complaints to management.
- Remain calm and alert, especially during emergency and/or heavy hotel activity.
- Promptly answering telephone in professional and clear manner. Input all information into computers to communicate guest requests and complaints.
- Knowledge of brand standards, service standards, SALT expectations met.
- Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Answer guest questions regarding area or hotel, outlet information and services.
- Greet and welcome guest as they arrive to the hotel.
- Perform other duties as assigned.
**POSITION REQUIREMENTS:**
- Ability to stand and move throughout the front office and continuously perform essential job functions.
- Ability to read, listen, and communicate effectively in English, both verbally and in writing.
- Ability to access and accurately input information using a moderately complex computer system.
- Hearing and visual ability to observe and detect signs of emergencies.
- High school diploma or equivalent required.
**Primary Location**
: United States-Texas-El Paso
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