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Insurance Customer Service Specialist
2 months ago
Insurance Customer Service Specialist
Location:
Salt Lake City, Utah
Salary:
$19.00/hr to $20.00/hr
Training:
8:00 am - 4:30 pm Mon-Fri
Schedule:
9:30 am - 6:00 pm Mon-Fri
We are one of the top-rated insurance companies in the US, with over a century of experience, renowned for our comprehensive coverage and commitment to customer satisfaction. We are currently looking for an Insurance Customer Service Specialist to care for our valued customers. If you want to find a position where you are valued and have the opportunity to make a difference, this is the job for you
Responsibilities:
Manage a high volume of inbound calls and emails from policyholders, agents, and internal customers.
Research and respond to customer inquiries with initiative and judgment.
Proactively offer solutions and options to meet customer needs.
Process electronic premium payments and handle various billing-related transactions.
Acquire, maintain, and apply a basic understanding of Personal Lines and Commercial Lines insurance.
Utilize multiple supporting systems to service incoming requests from start to finish.
Conduct policy-related transactions and promote electronic options to customers in a soft-selling manner.
Receive training as needed and maintain strong relationships with agents and policyholders.
Demonstrate strong interpersonal skills and effective communication both orally and in writing.
Prioritize multiple tasks to meet deadlines and work independently.
Assist with testing initiatives to improve operational efficiency.
Skills and Experience Required:
Minimum of 1 year of experience in customer service.
Proven track record in handling customer interactions and resolving conflicts.
Exceptional interpersonal skills and effective communication.
Strong prioritization abilities to meet deadlines.
Proactive initiative in researching and resolving customer queries.
Strong analytical and mathematical capabilities.
Adaptability to changing circumstances and environments.
Bilingual Spanish/English (preferred but not required).
Perks and Benefits:
Supportive company culture and professional work environment.
Free parking and access to public transportation.
Free gym membership.
Comprehensive medical, dental, and vision benefits.
401k program with matching contributions.
Promotional growth and development opportunities.
Short-term and long-term disability coverage.
Generous PTO, sick leave, paid holidays, and parental leave.
Standard 37.5-hour work week.
Employee Assistance Program for additional support.
PrincePerelson & Associates is an Equal Opportunity Employer and we do not discriminate against applicants due to race, color, religion, sex, national origin, age, disability, genetics, veteran status, or on the basis of disability or any other federal, state or local protected class. All applicants applying for U.S. job openings must be authorized to work in the United States.
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