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Customer Service Representative
2 months ago
Job Overview
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, and resolving issues to ensure customer satisfaction.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely manner
- Provide information about products and services
- Process orders, returns, and exchanges
- Resolve customer complaints with patience and professionalism
- Conduct outbound calls to follow up on customer inquiries or feedback
- Perform data entry tasks accurately and efficiently
Requirements
- Proven experience in customer service or sales roles
- Excellent phone etiquette and communication skills
- Bilingual proficiency in English and Spanish is a plus
- Ability to analyze customer needs and recommend suitable solutions
- Strong data entry skills to maintain accurate records
Join our team and be part of a dynamic work environment where your customer service skills will shine
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
+ Hiring diverse talent
+ Maintaining an inclusive environment through persistent self-reflection
+ Building a culture of care, engagement, and recognition with clear outcomes
+ Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
