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Customer Service

2 months ago

Racine, United States Collabera Full time

Description

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Customer Service

Contract: Racine, Wisconsin, US

Salary: $20.00 Per Hour

Job Code: 351448

End Date: 2024-08-07
Days Left: 27 days, 3 hours left

Apply

Client: Manufacturing Idustry

Title: Customer Fulfillment Analyst

Location: Racine WI

Duration: 8 Months

Job Description:

Required Education:
  • High School Diploma with 5-7 years of full-time work experience
Top 5 Required Attributes:
  • 2+ years' experience with ERP system (Salesforce, SAP ERP, etc)
  • 2+ years' experience in a Customer Service or related role
  • Proficient with Office Suite including Word, Excel, Outlook, Teams and Access
  • Strong analytical, problem solving and interpersonal skills
  • Ability to work independently in a fast-paced environment
Technology Proficiencies:
  • MS Outlook
  • MS Word
  • MS Excel
  • MS Access (navigational use)
  • ERP Systems
Responsibilities:
  • Execute assigned tasks in a manner aligned with company and customer expectations
  • Make independent judgement within the scope of authority for work governed by standard operating procedures
  • Work closely with other members of the team and cross functional partners to provide outstanding service to all customers.
  • Ensure proper execution of system tools to ensure the goals of order management are met
  • Address and professionally respond to all phone calls and e-mails from internal and external customers in a timely manner and by providing the appropriate level of detail to satisfy any customer concerns
  • Initiate required action in response to customer requests and keep records updated and complete to accurately reflect actions taken
  • Generate reports for analysis as requested
Minimum Qualifications:
  • Proficient with Office Suite including Word, Excel, Outlook, and Access
  • The ability to communicate effectively; written and verbal
  • Strong interpersonal skills
  • Strong analytical and problem-solving skills
  • Outstanding organizational skills: the ability handle multiple tasks and projects simultaneously
  • Ability to work independently with minimum supervision
  • Ability to work in a fast-paced setting
Job Requirement
  • ERP
  • ERP SYSTEM
  • CALL
  • Customer service'
  • SAP
  • Call
  • inbound
  • outbound
  • data entry
  • salesforce
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Jaya Sharma
  • jaya.sharma@collabera.com


Apply Now