Service Excellence Representative

2 weeks ago

Racine, Wisconsin, United States CREE LIGHTING USA LLC Full time
Job Overview

Cree Lighting USA LLC is a leading innovator in the field of LED lighting solutions, dedicated to enhancing environments with sustainable and intelligent lighting applications. Our advanced technology not only provides exceptional lighting but also adds significant value across various sectors including educational institutions, healthcare facilities, and commercial spaces.

We pride ourselves on being a values-driven organization, seeking individuals who aspire to be part of our culture and grow alongside the company. We prioritize the well-being and satisfaction of our team members, offering a comprehensive benefits package designed to support your health, happiness, and professional development. By joining our team, you will enjoy:

  • Immediate Benefits: Medical, dental, and vision coverage starts on your first day.
  • Retirement Options: Secure your future with a 401(k) plan featuring company contributions.
  • Generous Leave Policy: Benefit from three weeks of paid time off in your first year.
  • Onsite Health Services: Access the convenience of an onsite Nurse Practitioner.
  • Family Leave: Take time off to welcome a new family member.
  • Fitness Incentives: Receive reimbursement for gym memberships up to $325 annually.
  • Support Programs: Utilize our Employee Assistance Program for free counseling and legal advice.
  • Educational Support: Pursue further education with tuition reimbursement up to $5,250 per year.
  • Life and AD&D Insurance: Enjoy coverage for both basic and supplemental life insurance, along with Accidental Death & Dismemberment protection.
  • Identity Protection Services: Safeguard your personal information with our identity theft protection services.

If you are enthusiastic about providing outstanding service and fostering positive customer relationships, consider the role of Customer Service Representative.

In this position, you will serve as the primary representative for our company, assisting clients with inquiries, processing orders, and resolving issues efficiently.

Key Responsibilities:

  • Accurately process orders and quotes by entering catalog details, pricing, and terms into our system.
  • Respond to inquiries about shipping and delivery timelines, order modifications, and quotations to ensure customer satisfaction.
  • Handle complex customer complaints that require reimbursement, repair, or replacement, ensuring effective resolution.
  • Maintain comprehensive documentation, records, and correspondence related to customer orders and complaints, including follow-up reports on open quotations.

Qualifications:

  • High School Diploma is required; an Associate's or Bachelor's degree is preferred, or equivalent experience in customer service (2+ years).
  • Typing proficiency of at least 30 words per minute.
  • Experience in comprehensive account management is advantageous.
  • Proficient in Office 365 and relevant software applications.
  • Strong presentation and written communication skills.

Cree Lighting is committed to cultivating a workplace culture that values diversity, inclusion, and belonging. We believe that a variety of backgrounds, experiences, and perspectives enrich our organization. We are an equal opportunity employer, and all qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We strive to create an environment where every individual feels valued, respected, and empowered to contribute their unique talents and ideas, making our workplace shine even brighter.

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