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Customer Service
1 month ago
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Customer Service
Contract: Racine, Wisconsin, US
Salary: $20.00 Per Hour
Job Code: 351448
End Date: 2024-08-07
Days Left: 3 hours left
Apply
Client: Manufacturing Idustry
Title: Customer Fulfillment Analyst
Location: Racine WI
Duration: 8 Months
Job Description:
Required Education:
- High School Diploma with 5-7 years of full-time work experience
- 2+ years' experience with ERP system (Salesforce, SAP ERP, etc)
- 2+ years' experience in a Customer Service or related role
- Proficient with Office Suite including Word, Excel, Outlook, Teams and Access
- Strong analytical, problem solving and interpersonal skills
- Ability to work independently in a fast-paced environment
- MS Outlook
- MS Word
- MS Excel
- MS Access (navigational use)
- ERP Systems
- Execute assigned tasks in a manner aligned with company and customer expectations
- Make independent judgement within the scope of authority for work governed by standard operating procedures
- Work closely with other members of the team and cross functional partners to provide outstanding service to all customers.
- Ensure proper execution of system tools to ensure the goals of order management are met
- Address and professionally respond to all phone calls and e-mails from internal and external customers in a timely manner and by providing the appropriate level of detail to satisfy any customer concerns
- Initiate required action in response to customer requests and keep records updated and complete to accurately reflect actions taken
- Generate reports for analysis as requested
- Proficient with Office Suite including Word, Excel, Outlook, and Access
- The ability to communicate effectively; written and verbal
- Strong interpersonal skills
- Strong analytical and problem-solving skills
- Outstanding organizational skills: the ability handle multiple tasks and projects simultaneously
- Ability to work independently with minimum supervision
- Ability to work in a fast-paced setting
- ERP
- ERP SYSTEM
- CALL
- Customer service'
- SAP
- Call
- inbound
- outbound
- data entry
- salesforce
- Recruiter
- Phone
- Jaya Sharma
- jaya.sharma@collabera.com
Apply Now