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Operations Specialist
2 months ago
RMS Energy Co., LLC is a nationwide provider of turn-key services to the power industry. RMS Energy is expanding its engineering and consulting business based on its excellence in areas such as maintenance, inspection, and repairs to equipment design, engineering, and installation for 480 V to 765 kV systems. For more information on RMS Energy, please visit www.rmsenergy.com.
To facilitate our expanding engineering and consulting business, RMS Energy is currently seeking an Operations Specialist to join our dynamic and fast-growing team. Operations Specialists are responsible for providing business support services and assisting with a variety of administrative functions.
Responsibilities:
* Enters Orders/Jobs into production system (Sage), updating as directed.
* Updates the production system following production meetings relative to status, dates, shipping, and other pertinent information.
* Assists Operations Manager and / or Business Administrative Manager with scheduling technicians, resources, appointments, logistics for travel, and maintaining itineraries as directed.
* Provides customer service support.
* Coordinates customer billing; prepares invoices and processes in timely fashion.
* Acknowledges and processes customer PO's as directed in collaboration with the BAM.
* Coordinates material procurement and generates purchase orders. Confirms material orders and pricing meet with purchase requisitions; provides notice of any discrepancies to the Operations Manager/BAM.
* Orders office supplies, shipping supplies, and maintains copiers/printers.
* Oversees the order hand-off process ensuring that customer invoicing, shipping information, and terms are entered correctly in the system.
* Assists with job cost activities by tacking labor allocation, expense items, and project material costs.
* Assists with inside sales support providing necessary information and / or documentation by utilizing, or accessing, sales web based application.
* Compiles branch payroll information and transmits required data into the company's management system daily. Reviews SAGE labor reports for accuracy and resolves all discrepancies in a timely fashion.
* Coordinates and assists Accounts Payable with ensuring accurate posting of vendor invoices, corporate account purchases and individual expenses, as requested.
* Responds to emails daily and addresses high priority items in a timely fashion.
* Follows up on a regular and as needed basis with customers and field service operations on all open and unresolved issues.
* Supports with shipping and receiving procedures, where required, to meet deadlines.
* Maintains open lines of communication with field support staff to ensure project-related needs are met
* Answers telephone and routes to appropriate individuals or takes messages. Ensures all callers are handled in a professional and courteous manner
Qualifications:
* 3-5 years' experience in an administrative/office setting or related function.
* Bachelor's degree in business or related field preferred, or equivalent experience.
* Strong organizational skills and interpersonal skills in interacting with management, technical support staff, suppliers, and customers.
* Ability to carry out instructions furnished in written or oral form; deal with problems involving several concrete variables
* Ability to add, subtract, and divide all units of measure.
* Ability to read company manuals and reports, workplace rules and procedures; speak with poise and confidence, using correct English.
* Microsoft Office Suite (required proficiency), SAGE (preferred), CRM (preferred)
* Public Notary preferred.
Other Requirements:
* Able to work remotely with minimal travel.
Benefits:
* Flexible work environment.
* Paid vacation and holidays.
* Group medical/dental/vision benefits.
* 3% 401(k) company contribution
* Fast growing company with great potential for career growth.
* Support of professional development opportunities.
At RMS Energy, we celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that a variety of perspectives drives innovation and success. As an Equal Opportunity Employer, RMS Energy is dedicated to employing the best people, regardless of race, color, ethnicity, national origin, age, religion, disability, marital status, gender, sexual orientation, gender identity or expression, genetic information, or any other factor protected by law. Our inclusive policies ensure that every team member has equal opportunities for growth and advancement, fostering a workplace where everyone can thrive. Join us in powering a diverse and equitable future
