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Front Desk Night Supervisor

3 months ago

Cripple Creek, United States Bronco Billy's Casino Full time
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

  1. Responsible for overseeing the Hotel and Front Desk operations during the overnight graveyard shifts.
  2. Assist in the training and providing technical direction to new Front Desk staff.
  3. Has extensive knowledge of Front Desk operations. Able to assist coworkers and guests with any questions they may have.
  4. Provide a warm and friendly welcome to guests as they arrive, creating a positive first impression.
  5. Always provided the highest level of overall customer service by enforcing 4-star standards. Goes above and beyond to make every guest feel special.
  6. Efficiently handles the check-in and check-out processes by verifying guest information, assigning rooms, and processing payments.
  7. Handles guest payments, including cash, credit cards, and other forms of payment. Maintains accurate and well organized records.
  8. Assist guests with room reservations, modifications, and cancellations, ensuring accuracy and adherence to hotel policies.
  9. Provide information about the hotel's services, amenities, casino offerings, and local attractions to help guests make the most of their stay.
  10. Respond promptly, pleasantly, and accurately to all customer questions or emergencies and immediately escalate any issues/concerns from customers to the appropriate person.
  11. Answer phone calls, take messages, and transfer calls to appropriate departments or guests' rooms.
  12. Develops and maintains effective working relationships and good customer service skills with all guests and employees.
  13. Confirm guest satisfaction, close billing and issue receipts, and store luggage by lifting up to 25lbs.
  14. Leave guests with a lasting positive impression of the establishment as they depart.
  15. Communicate information between shifts to ensure job thoroughness to meet department objectives.
  16. Performs duties in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures and Colorado Limited Gaming Regulations.
  17. Maintains alertness for all responsibilities and a general awareness of hotel and casino operation at all times. Takes appropriate action based on observations, as directed or as established by casino policy, procedures, or gaming rules and regulations. Keeps the Hotel Manager informed of any concerns.
  18. Maintains a clean and safe work environment. Performs duties in compliance with safety procedures, which includes use of safety equipment.
  19. Wears and maintains uniforms properly, including nametag and gaming license.
  20. Performs other duties, including special projects, as needed and directed.


COMPENSATION & BENEFITS

$23.00+ per hour

Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, 401k retirement plan which includes a matching contribution after one (1) year of service, a generous paid time off program, paid transportation from Colorado Springs, Woodland Park and Pueblo, free local gym membership, tuition reimbursement, and more.