Customer Relations Specialist
5 months ago
* Customer Relations Specialist
**Customer Relations Specialist**
* Louisville, Kentucky
* Millersville, Maryland
* Customer Relations
****REPORTS TO: Customer Relations Manager****
****HOURS: Full-time or part-time positions available****
****PAY/SALARY: Determined by experience****
**General Job Overview:** The primary job of the Customer Relations Specialist is to make sure all calls coming into TTS are taken care of and receive excellent customer service
**Duties and Responsibilities:**
* Serve as the FIRST touch our clients and guests have with our company.
* Answer all phone calls and distribute the calls to other co-workers as necessary.
* Answer each customers questions and provide additional caring guidance to them.
* Check all phone messages and emails and respond in a timely manner.
* Take hotel reservations, modifications and cancellations.
* Maintain a detailed database with entries showing all communications that require trackable notes.
* Offer all attendees upgrades and add-ons as they make reservations.
* Manage all incoming and outgoing mail.
* Travel to conferences, training sessions, client meetings, site visits and events as necessary to meet and assist TTS staff, partners and team contacts.
* Other miscellaneous administrative duties as needed.
**Required Skills/Traits:**
* Must have patience with all customers and provide assistance in a genuine caring manner.
* Must be EXCELLENT at customer service. Must have a very POSITIVE demeanor and always act in a PROFESSIONAL manner when dealing with a customer.
* Pleasant phone voice.
* Ability to manage challenging situations, respond promptly to client needs, answers all client requests in a timely manner and develop solutions to real-time problems.
* Strength in multi-tasking Must be able to handle multiple phones, projects and tasks at once.
* Detailed orientated Requires proper tracking, note taking and reporting.
* Strong organizational skills required.
* Deadline driven Must meet all deadlines and goals.
* Good communication skills Must be a good communicator.
* Must be a self-starter/independent worker.
* Ability to balance individual and team responsibilities. Must be willing to show openness and acceptance to others, welcome feedback and support the companys efforts to succeed as a whole.
**Abilities and Experiences:**
* Experience with Microsoft Word, Outlook and Excel is a must.
* Customer Service experience a benefit.
* Salary and benefits commensurate to education and experience.
* This job may require a non-compete agreement to be signed as a condition of employment.
**Apply Now**
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