Care Access Representative
3 weeks ago
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.Summary:The Care Access Representative serves as the first point ofcontact for the patient community, staff, and physicians. This role assists inthe patient registration process by scheduling outpatient appointments,entering patient information, and transferring calls to appropriate personneland coordinating communication between business units. Responsibilities:1. Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations in a busy, high call volume work environment. Meets call quality standards.2. Ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. Follows patient scheduling established workflows in Epic.3. Answers telephones, directs calls, takes and delivers telephone encounters in Epic.4. Schedules all new and follow-up patient appointments as required for a subset of clinics. Attempt to reschedule cancellations whenever possible.5. Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers6. Actively participates in departmental QA by applying call feedback, making a personal effort to reduce individual errors, and making corrections.7. Complete other administrative work as neededOther InformationOther information:Education Requirements:•High School Diploma or GEDLicensure/Certification Requirements:Professional Experience Requirements:•One (1) years of customer service and/or clerical experienceKnowledge/Skills/and Abilities Requirements:Job DetailsLegal Employer: NCHEALTHEntity: UNC Physicians NetworkOrganization Unit: UNC Pediatrics at North Hills Work Type: Full TimeStandard Hours Per Week: 40.00Salary Range: $17.50 - $24.63 per hour (Hiring Range)Pay offers are determined by experience and internal equityWork Assignment Type: RemoteWork Schedule: Day JobLocation of Job: US:NC:MorrisvilleExempt From Overtime: Exempt: NoThis position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
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Care Access Representative
3 weeks ago
Morrisville, North Carolina, United States UNC Health Care Full timeJob SummaryThe Care Access Representative serves as the first point of contact for patients, staff, and physicians. This role assists in the patient registration process by scheduling outpatient appointments, entering patient information, and transferring calls to appropriate personnel.Responsibilities:Ensures excellent customer service by consistently...
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Care Access Representative
4 weeks ago
Morrisville, North Carolina, United States UNC Health Care Full timeJob SummaryBecome part of a dynamic organization with a mission to improve the health and well-being of diverse communities. The Care Access Representative plays a vital role in ensuring seamless patient registration and scheduling processes. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced...
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Care Access Representative
4 weeks ago
Morrisville, United States UNC Health Care Full timeJob Description Description Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve. This position is eligible to work Hybrid from the following states: Arizona, Florida, Georgia, Indiana, Iowa, Kentucky, Maryland, Michigan, Mississippi, North...
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Care Access Representative
3 weeks ago
Morrisville, United States UNC Health Care Full timeJob Description Description Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve. This position is eligible to work Hybrid from the following states: Arizona, Florida, Georgia, Indiana, Iowa, Kentucky, Maryland, Michigan, Mississippi, North...
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Care Access Coordinator
3 weeks ago
Morrisville, North Carolina, United States UNC Health Care Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Care Access Representative to join our team at UNC Health Care. As a key member of our Patient Access Center, you will play a critical role in ensuring seamless patient registration and scheduling processes.Key Responsibilities:Provide exceptional customer service to patients, staff, and...
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Care Access Representative
3 weeks ago
Morrisville, North Carolina, United States UNC Health Full timeJob Summary:The Care Access Representative serves as the first point of contact for the patient community, staff, and physicians. This role assists in the patient registration process by scheduling outpatient appointments, entering patient information, and transferring calls to appropriate personnel and coordinating communication between business...
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Care Access Coordinator
2 weeks ago
Morrisville, North Carolina, United States UNC Health Care Full timeJob SummaryThe Care Access Representative plays a vital role in ensuring seamless patient experiences. This position is responsible for scheduling outpatient appointments, entering patient information, and coordinating communication between business units.Key Responsibilities:Provide exceptional customer service by consistently demonstrating a caring,...
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Care Access Representative
4 weeks ago
Morrisville, United States UNC Health Care Full timeJob Description Description Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Summary: The Care Access Representative serves as the first point of contact for the patient community, staff, and physicians. This role assists in the patient...
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Care Access Representative
4 weeks ago
Morrisville, United States UNC Health Care Full timeJob Description Description Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. This position is eligible to work remotely from the following states: Alabama, Alaska, Arizona, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky,...
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Care Access Representative
2 months ago
Morrisville, United States UNC Health Full timeBecome part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve. This position is eligible to work Hybrid from the following states: Arizona, Florida, Georgia, Indiana, Iowa, Kentucky, Maryland, Michigan, Mississippi, North Carolina, Ohio, Pennsylvania,...
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Care Access Representative
3 days ago
Morrisville, United States UNC Health Full timeBecome part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. This position is eligible to work remotely from the following states: Alabama, Alaska, Arizona, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan,...
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Care Access Coordinator
3 weeks ago
Morrisville, North Carolina, United States UNC Health Care Full timeJob SummaryUNC Health is seeking a highly skilled Care Access Specialist to join our team. As a key member of our Patient Access Center, you will play a vital role in ensuring seamless patient registration and scheduling processes.Key ResponsibilitiesProvide exceptional customer service to patients, staff, and physicians, ensuring a positive and professional...
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Care Access Coordinator
4 weeks ago
Morrisville, North Carolina, United States UNC Health Full timeJob Summary:The Care Access Representative plays a vital role in ensuring seamless patient experiences by providing exceptional customer service, verifying patient information, and coordinating communication between departments.Key Responsibilities:Deliver outstanding customer service by being empathetic, professional, and responsive to patient needs in a...
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Care Access Specialist- Patient Access Center
3 weeks ago
Morrisville, United States UNC Health Care Full timeJob Description Description Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve. Summary: The Care Access Specialist team serves as the information center and first point of contact for the patient community, staff, and physicians. This role...
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Project Manager Operations- Care Access
3 weeks ago
Morrisville, United States UNC Health Care Full timeAbout the RoleThe HCS Operational Project Manager will play a key role in supporting the Self Scheduling Program within Care Access and Service Integration (CASI) to develop and execute strategic self-scheduling initiatives.Key ResponsibilitiesLead major system-wide operational projects for UNC Health Care, ensuring successful completion within deadlines and...
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Care Access Coordinator
4 weeks ago
Morrisville, North Carolina, United States UNC Health Full timeCare Access RepresentativeBecome part of a dynamic organization with a mission to improve the health and well-being of diverse communities.This role is eligible to work remotely from various states across the country.Key Responsibilities:Ensure excellent customer service by demonstrating a caring, positive, and professional disposition with all customer...
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Business Systems Analyst
4 weeks ago
Morrisville, United States UNC Health Care Full timeAbout the RoleWe are seeking a highly skilled Business Systems Analyst to join our Care Access team at UNC Health Care. As a key member of our team, you will be responsible for designing, implementing, and managing multiple departmental business systems.Key ResponsibilitiesConduct financial and operational analysis to identify opportunities for improvement...
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Business Systems Analyst
2 weeks ago
Morrisville, North Carolina, United States UNC Health Care Full timeAbout the Role:Serves in a cross-functional position that supports the design, build, and maintenance of scheduling patterns and templates in Epic for all clinics and ancillaries across the healthcare system.This role collaborates with key members of operations and management to develop visit type creation that aligns with scheduling components such as...
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Business Applications Analyst
3 weeks ago
Morrisville, North Carolina, United States UNC Health Care Full timeJob SummaryWe are seeking a highly skilled Business Applications Analyst to join our team at UNC Health Care. This role will be responsible for designing, building, and maintaining scheduling patterns and templates in Epic for all clinics and ancillaries across the healthcare system.The ideal candidate will have a strong background in information systems and...
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Care Access Representative
4 weeks ago
Morrisville, United States UNC Health Full timeBecome part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. This position is eligible to work remotely from the following states: Alabama, Alaska, Arizona, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan,...
