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Training Supervisor

2 months ago

Oklahoma City, United States BankOnIT Full time

Overview:

Summary/Objective

The Training and Recruiting Supervisor plays a pivotal role in championing our company culture and ensuring a high level of excellence throughout our team members' onboarding and professional development. This hands-on supervisory position is responsible for leading in-person training sessions, enhancing training materials and programs, and providing mentorship to the training team. The Training and Recruiting Supervisor also oversees the recruitment process, ensuring that new hires are aligned with our company values and culture from the outset. By fostering an environment of continuous learning and improvement, the Training and Recruiting Supervisor ensures our team consistently delivers exceptional service to our clients while growing their technical expertise.

Responsibilities:

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Evaluate performance, provide coaching/mentorship, ensure alignment with company culture, policies, and procedures, , and continue to track performance for desired improvements by conducting monthly or bi-monthly CPMs for team members.
  • Host and attend team meetings as necessary to communicate with and motivate staff in order to foster a collaborative and supportive team environment focused on achieving departmental goals.
  • Host and attend cross-functional meetings to communicate with management about trainer and trainee performance, existing training materials, and approval/research for new training.
  • Take ownership of training schedules to ensure proper balancing, taking into consideration management of trainers PTO requests and the internal business needs.
  • Provide training/coaching to new trainees and existing BankOnIT staff on how to perform BankOnIT job roles, how to properly communicate with clients and technical staff, and any other subjects needed.
  • Assist trainers in the development of curriculum and design of training courses, collaborating with internal business partners to create BankOnIT-specific content based on organizational requirements.
  • Provide excellent customer service, adhering to company policies and procedures while setting the example of BankOnITs Core Values for trainers and trainees.
  • Provide training on how to solve problems or tackle new challenges.
  • Perform related work as required.

Competencies

  • Championing company core values and fostering team spirit
  • Ability to learn, retain, and reframe information quickly through self-research
  • Strong writing and documentation skills
  • Ability to be agile and adapt as business needs demand
  • Consistent decision-making in line with company policies and customer service
  • Ability to work independently
  • Able to mentor and motivate others and lead small to large groups
  • Ability to always remain professional
  • Outstanding verbal communication, active listening, and interpersonal skills
  • Strong time management skills

Supervisory Responsibility

This position has direct reports and supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, scanners, and copy machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time; stand; walk; use hands to type, handle or feel; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Position Type and Expected Hours of Work

This is a full-time, salaried position. Hours of work and days are typically Monday through Friday: 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel

Periodic travel is expected for this position.

Qualifications:

Required Education and Experience

  • Advanced understanding of BankOnIT technologies and products.
  • Leadership experience and operational psychology aptitude

Preferred Education and Experience

  • Bachelors (or higher) degree in leadership or organizational psychology.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.