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(FT) Training Coordinator
2 months ago
Training Coordinator
Full-Time
Role:
The Training Coordinator is responsible for developing, facilitating, and managing teller training. This role ensures that all new hires are effectively onboarded and that tellers receive continuous education to maintain high levels of member service, accuracy, and compliance with regulations. The Training Coordinator will collaborate with frontline management to identify training needs, measure the effectiveness of training programs, and ensure content is consistent with ACU's organizational policies and procedures.
Essential Functions & Responsibilities:
60% - Design and deliver new employee orientation and MSR training, including all aspects of the MSR/teller role, including beginner to advanced transaction processing, member service, and compliance. Provide ongoing training support and coaching during new hire period. Maintain and update training content, instructional guides, and job aides as necessary.
15% - Monitors the progress of trainees and effectiveness of training through routine assessments, observation, and feedback from supervisors; Conducts refresher training as needed.
15% - Manage learning management system to track employee progress, schedule in-person and online training, and ensure employee records are accurate.
5% - Provide support and mentoring for new employees and identify areas where improvements are needed; collaborate with departments to find solutions to improve processes/procedures to improve the member and team member experience.
5% - Perform other job-related duties as assigned.
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