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Salesforce CRM Administrator

2 months ago

Oklahoma City, United States MidFirst Bank Full time
MidFirst Bank (MFB) is seeking a talented, highly capable, optimistic and motivated Salesforce Administrator to join our team This is an exciting opportunity to not only be a lead on our new Salesforce Financial Services Cloud (SFFSC) implementation but help us continue to innovate the future of our CRM. You will have ownership of the day-to-day configuration, support, maintenance and improvement of our CRM platform in a fast-paced environment with over 600 users. Additionally, you will have exposure to numerous departments and members of our executive team. Our family-like culture provides a small team environment with an opportunity to make a big impact on the bank

Responsibilities include:

  • Lead implementation of our new SFFSC CRM system and the ongoing customization requests
  • Manage all basic administrative functions including user account maintenance, campaigns, business rules, picklist, access privileges, page layouts, data imports, data feeds, custom configurations, reports, dashboards, workflows and other routine tasks
  • Manage SFFSC data feeds and other integrations
  • Act as Product Owner by keeping an up-to-date product roadmap and presenting it periodically to the team
  • Assist business users by analyzing and mapping business processes to Salesforce functionality and developing customizations or using third party apps when necessary
  • Work with our operational management team to establish processes to support administrative, development, and change management activities
  • Maintain, at least, high-level familiarity with other IT system/business application capabilities and scope definition in order to make recommendations about potential upstream/downstream integration or functionality intersection points
  • Support and training of SFFSC users
  • Issue resolution through troubleshooting, collaboration with our team, and working with SF support as necessary.
  • Collaborate with stakeholders to understand, build, or deliver reporting and/or data visualization.


Position Requirements:
  • 2+ years of hands-on experience with SFFSC Admin and or Sales Cloud in a similar environment
  • A bachelor's degree or years of equivalent experience
  • SF Admin certification, SQL knowledge and database concept is desired
  • Extensive experience in the administration and maintenance of the SFFSC system, API integrations, software engineering tools and test-driven development preferred
  • Understand all aspects of SFFSC configuration and technical/functional capabilities preferred
  • Strong technical skills are required and light programming experience is preferred
  • Proficiency with Excel and other Microsoft Office applications
  • Ability to assess the impact of new requirements on our MFB SFFSC Community
  • Critically evaluate and translate functional requirements into technical requirements
  • Excitement about implementing SFFSC and a positive, go-getter attitude
  • Pride in meeting deadlines, prioritizing simultaneous requests and managing multiple tasks
  • Proven ability to design and implement new processes while facilitating user adoption
  • Creative and analytical thinker with strong problem-solving skills
  • Excellent time management, written and verbal communication skills
  • Self-driven, independent worker who can effectively manage projects through to completion


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)