Salesforce Administrator
5 days ago
We are seeking a highly skilled Salesforce Administrator to join our CRM team at Verisk Analytics. As a Salesforce Administrator, you will be responsible for designing and implementing technical Salesforce solutions to support our sales, marketing, and business teams.
Key Responsibilities:- Optimize sales processes and technical infrastructure
- Collaborate with stakeholders to set up and modify assignment rules, escalation rules, auto-response rules, macros, queues, fields, objects, formulas, and enable live agent and email-to-case
- Provide and manage knowledge articles, content, and surveys
- Aid in implementing service packs, upgrades, and server changes
- Support Salesforce and third-party application integrations with Click Tools, Outreach, LinkedIn Sales Navigator, App Buddy, Incontact, etc.
- Partner with different teams to understand business/data requirements and build out development requirements, related processes, team training, and infrastructure
- Design automated processes to improve efficiency with scale and lean design
- Maintain and manage data quality/integrity of Salesforce data through regular audits and maintenance
- Assist end-users in trouble shooting and provide hands-on support and training
- Bachelor's Degree in a relevant field like Information Technology, Business Administration, Marketing, or equivalent field
- 4 years experience as a Salesforce Administrator required
- Salesforce Administrator Certification required
- Advanced Administrator and/or Business Analyst certification a plus
- Proficiency in Salesforce configuration, customization, LWC development, and data management
- Experience working in a SCRUM or agile environment
- Solid understanding of translating business processes to technical requirements
- Experience with Einstein Analytics, Icertis CRM, and omni channel is a plus
Verisk Analytics is a leading data analytics and technology partner to the global insurance industry. We empower communities and businesses to make better decisions on risk, faster. We value learning, caring, and results, and make inclusivity and diversity a top priority.
We are a Great Place to Work for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer and Best Employer for Women.
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