Salesforce Business Analyst

2 days ago


Oklahoma City, Oklahoma, United States City National Bank Full time
Salesforce Business Associate Analyst

At City National Bank, we're seeking a highly skilled Salesforce Business Associate Analyst to join our team. As a key member of our Salesforce COE, you'll play a critical role in ensuring the optimal deployment, support, and adoption of our Salesforce CRM platform.

Key Responsibilities:
  • Support CNB's Salesforce users by troubleshooting inquiries, logging & tracking issues, and assisting in triaging situations.
  • Collaborate with the SFDC COE Agile process to prioritize user stories across multiple business processes and stakeholders.
  • Understand cross-functional impacts of business requirements on configuration, process, workflow, and reporting, and incorporate into user support interactions.
  • Perform and/or coordinate UAT testing, working with SFDC COE business and technical teams on defect remediation.
  • Serve as a point of contact from the SFDC COE team for day-to-day support of the Salesforce platform users.
  • Help design and execute a broader support model, inclusive of self-service materials/capabilities, in coordination with the SFDC COE roadmap.
  • Help maintain and improve knowledge base & training material accessible by support team and business users to minimize cases and avoid repeat issue escalation.
  • Help create and maintain custom reports and dashboards for various teams.
Requirements:
  • Bachelor's Degree or equivalent.
  • Minimum of 1-2 years Microsoft Office experience.
  • Minimum of 1-2 years of business/data analytics experience (school experience accepted).
What We Offer:

At City National Bank, we're committed to providing our colleagues with a comprehensive benefits package and a supportive work environment. If you're passionate about Salesforce and want to join a dynamic team, we encourage you to apply for this exciting opportunity.



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