Food and Beverage Director

3 weeks ago

Grosse Pointe Shores, United States Grosse Pointe Yacht Club Full time

Position Title: Food and Beverage Director Department: Restaurant Service / Harborside Grill Service Division: Food and Beverage Reports to: General Manager / Assistant General Manager Supervises: Restaurant Service Staff, Harborside Grill Service Staff, Wine Program Position Summary: The position is responsible for executing dining room service regularly. This includes coordinating with the service and culinary teams to ensure all guest expectations are met. The Food and Beverage Director serves as a key member of the Club’s management team and is responsible for the development of wine, beer, and liquor lists and books, and for the delivery of wine service and server training for the other restaurant staff. They will be expected to go above and beyond to deliver memorable events while maintaining a high level of energy, professionalism, and hospitality. This role demands a proactive approach in identifying trends, developing innovative service strategies, and fostering a culture of continuous improvement and member satisfaction. Qualifications: High school diploma or equivalent in appropriate experience TIPS certification preferred, but not required Sommelier certification preferred, but not required Two or more years’ experience in a similar position Ability to work scheduled evening hours including, when necessary, holidays and weekends Ability to lift 50 lbs. Lifting, bending, twisting, reaching, crouching, and crawling throughout the course of the job Being on your feet for an extended period of time Job Duties: Serves as a positive role model by: Adhering to the same standards of service and behavior that peers are required to uphold Demonstrating effective communication skills through various digital platforms utilized by the Club Maintaining a positive and friendly demeanor at all times Working with peers to meet the needs of the team Representing the Club well in its relationships with members and vendors Continually provides services in the areas of: Exceeding the expectations of members and their guests, while representing the Club to the highest standards Ensuring accurate, detailed execution all restaurant service, both in the Club dining rooms and the Harborside Grill Impeccable service and social perceptiveness Ability to evaluate guest satisfaction and responsiveness Ensuring all laws and Club policies and procedures regarding alcoholic beverage service are followed at all times Slowing and refusing alcoholic beverage service when necessary Continually seeking to enhance knowledge and skills related to service Maintaining self-awareness of members, management, and peers Assumes responsibility for the department by: Creation, maintenance, and training of all restaurant staff on departmental processes, procedures, and service standards Strategic marketing of principles to continually exceed the expectations and needs of Club members and guests Monitoring of departmental budgets, ensuring financial efficiency and high service quality Collaboration on menu design and maintenance of the point of sale system Maintaining proper record keeping for all departments Maintaining proper inventory levels, including wine, spirits, and bar Maintaining restaurant and catering storage areas in a neat, clean, and orderly manner Overseeing the creation of weekly schedules for all restaurant staff Prioritizing and clearly communicating tasks with the General Manager / Food and Beverage Director, and Restaurant Staff concerning ongoing projects Results on which performance will be evaluated but are not limited to: Ensuring that the team under their direction is competent, efficient, and effective Being attentive to the needs of the members General behavior and language Maintaining good hygiene and a professional appearance All but not limited to this Job Description #J-18808-Ljbffr

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