Customer Care Agent II

2 months ago


Houston, United States Calpine Energy Solutions, LLC Full time

Job Details **ASPIRE TO POWER YOUR FUTURE**

At Calpine, we give you the tools you need to chart your own career path in an engaging, fast-paced environment where you can learn from power industry leaders.

Whether you are a student seeking an internship that offers real-world experience, a recent graduate ready to build a rewarding career or a seasoned professional who wants to expand your horizons, Calpine provides meaningful opportunities and challenges.

Our learning and development platforms and educational reimbursement programs enable employees with initiative to explore their own potential in a dynamic and rewarding industry.

Requisition Number 22-0031 Title Customer Care Agent II City Houston State TX Job Family Retail Shift Days Employee Type Regular Subject to DOT Regulations No Relocation Provided No Location Champion Houston Description Job Summary: (includes but is not limited to the following, other duties may be assigned):

Responsible for the accurate and efficient resolution of customer service issues.

Job Responsibilities:

Answer incoming customer service calls, usually for commercial, GLO or other more complex accounts

Train new agents on basic CCA responsibilities, answering calls, webchats, processes and procedures

Provide customer with full resolution to issues or concerns

Correspond and coordinate with other departments to achieve issue resolution for customer

Learning a brand at a time.

May have existing prior energy experience

All other responsibilities of Customer Care Agent I

o perform job.

o Performs standardized, ongoing duties and tasks with supervision as needed.

o Can multitask across applications and support different books of business and work more independently.

o Routine decisions with minimal supervisor approvals.

o With as need guidance ensures timely and accurate performance of responsibilities for a single trade, group of closely related tasks or functional area.

Duties and tasks are less standardized and may be more complex.

Resolves routine questions and problems, and refers more complex issues to higher levels as needed.

Able to provide creative solutions for unique customer service issues.

Works under indirect supervision and/or defined parameters.

Prioritizes basic tasks; priorities typically guided by standard practice Requirements HS degree or equivalent certification required.

Requires 3-4 years experience in Retail Electricity, and/or in a customer service capacity.

Must be willing to work on a rotating schedule

Must be open to work and travel during emergencies and natural disasters in order to keep customer service operations running smoothly

* Vaccination Information: Calpine requires an individual who is newly hired into this position to be vaccinated for COVID-19 within the first 28 days of employment - if not already vaccinated prior to starting employment. If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Calpines HR department after a decision has been made about whether or not to make you a conditional offer of employment. Calpine does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws requiring reasonable accommodation.

* Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

* Calpine is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to hrrecruitment@calpine.com. Determination on requests for reasonable accommodation are made on case-by-case basis.

* Please view Equal Employment Opportunity Posters provided by OFCCP .



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