Customer Care Agent

3 months ago


Houston, United States CMG Services LLC Full time
Job DescriptionJob DescriptionDescription:

Joining Corey Construction as a Customer Care Agent isn’t just about fulfilling a role: its about embarking on a journey of personal and professional growth while being a crucial part of our mission to provide top-tier service in the roofing industry. Here what’s in it for you:


1. Opportunities for Advancement: At Corey Construction, we believe in recognizing and nurturing talent. As a Customer Care Agent, you’ll have the chance to climb the career ladder, with pathways for advancement based on your performance, dedication, and potential.

2. Competitive Compensation and Benefits: Your hard work deserves fair recognition, We offer a competitive salary and benefits package that reflects your value to the team, ensuring your efforts are rewarded and appropriately.

3. Supportive Work Environment: Teamwork and collaboration are at the heart of Corey Construction. You’ll be welcomed into a supportive work environment where your contributions are appreciated, and where camaraderie and mutual respect foster a positive atmosphere.

4. Continuous Learning and development: We understand the importance of ongoing growth. That’s why we provide training and development programs designed to enhance your skills and knowledge, empowering you to excel in your role and beyond.

5. Making a Difference: As the first point of contact for our customers, you’ll play a pivotal role in shaping their experience with Corey Construction. Your empathy, problem-solving skills, and dedication to customer satisfaction will directly impact our reputation and success.

By Joining Corey Construction as a Customer Care Agent, you’re not just taking on a job- you’re seizing an opportunity to thrive, grow, and make a meaningful impact in a dynamic industry. If you’re passionate about delivering exceptional service and ready to take the next step in your career, we invite you to apply and become part of our dedicated team. Your journey starts here.

Requirements:

Strong Communication

Ability to clearly and effectively communicate both verbally and in writing


Empathy and patience

Capability to understand and share the feelings of customers, and remain patient with difficult or frustrated customers.


Problem solving skills

Proficiency in identifying issues and finding solutions quickly and efficiently.


Positive attitude

Maintaining a friendly and positive demeanor, even in challenging situations.


Technical proficiency

Familiarity with customer service software, CRM, and basic commuter skills.


Time management

Ability to manage time effectively, handle multiple tasks, and prioritize customer queries.


Attention to detail

Careful and thorough in dealing with customer issues and documentation.


Adaptability

Flexibility to handle a variety of situations and adapt to changing processes and policies.


Team player

Capability to work well within a team, supporting colleagues and contributing to a collaborative environment.



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