Patient Services Associate

4 days ago


Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full time
Patient Services Associate Job Description

Penn Medicine is committed to delivering exceptional patient care and service. As a Patient Services Associate, you will play a vital role in ensuring a positive experience for our patients and their families.

Key Responsibilities:
  • Arrival and Departure Activities: Assist patients with arrival and departure procedures, ensuring a smooth and efficient experience.
  • Patient Communication: Respond to patient inquiries, address concerns, and provide clear communication regarding appointments, billing, and other important information.
  • Scheduling and Coordination: Schedule appointments, coordinate patient flow, and ensure timely communication with patients and clinical staff.
  • Point of Service Activities: Process patient payments, update insurance information, and perform other point-of-service activities as needed.
  • Financial Management: Maintain accurate financial records, process payments, and ensure compliance with financial policies and procedures.
  • Regulatory Compliance: Ensure adherence to regulatory standards, including HIPAA, and participate in ongoing education and training.
Requirements:
  • Education: High School Diploma or equivalent, with 2+ years of medical office experience or 4+ years of customer service experience.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in electronic medical records systems.

Penn Medicine offers a comprehensive benefits package, including tuition assistance, to support the well-being of our employees. We are an equal opportunity employer and welcome applications from diverse candidates.



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