Head of Customer Experience

2 weeks ago


Smyrna, United States Chubb Full time

As the Head of Customer Experience, you will play a pivotal role in ensuring a seamless customer journey, building strong relationships with internal customers, overseeing the customer service team to include inside sales, technical support, and vendor support, and implementing strategies to improve profitability and operational efficiencies within the organization. Your expertise in managing and motivating teams, coupled with your passion for creating exceptional experiences, will be essential for success in this role. Responsibilities: Act as a primary point of contact for internal customers, addressing their inquiries, concerns, and feedback in a timely and professional manner. Oversee and manage the customer service team, providing guidance, coaching, and support to ensure exceptional service delivery. Develop, implement, and lead training programs to equip client-facing contacts with the necessary skills and knowledge to excel in their roles. Collaborate with cross-functional teams to create and implement a strategic plan for improving customer experience, with a focus on increasing customer satisfaction and loyalty. Identify process gaps, bottlenecks, and areas for improvement within the customer experience journey, and develop and implement solutions to enhance profitability and operational efficiency. Monitor key performance indicators (KPIs) and develop metrics to assess team performance, customer satisfaction, and operational efficiency levels. Provide regular reports to senior management. Stay up to date with industry trends and best practices, and proactively recommend innovative approaches to continuously enhance customer experience. Foster a culture of continuous improvement by promoting teamwork, employee engagement, and the regular sharing of ideas and best practices. Minimum Requirements: Bachelor's degree in Business Administration, Marketing, or a related field. A Master's degree is preferred. 8+ years proven experience in leading, managing, and developing a high-performing customer service team in a fast-paced environment. Strong understanding of customer experience principles and best practices, with a demonstrated track record of implementing process improvements to drive customer satisfaction and profitability. Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization. Analytical mindset with the ability to leverage data and metrics to make informed decisions and optimize performance. Exceptional leadership abilities, including the ability to inspire and motivate a diverse team to achieve goals and objectives. Strong organizational skills, with the capacity to manage multiple priorities and work under tight deadlines. Proficient in using CRM systems, customer feedback tools, and MS Office Suite. #J-18808-Ljbffr



  • Smyrna, GA, United States Chubb Ltd. Full time

    As the Head of Customer Experience, you will play a pivotal role in ensuring a seamless customer journey, building strong relationships with internal customers, overseeing the customer service team to include inside sales, technical support, and vendor support, and implementing strategies to improve profitability and operational efficiencies within the...


  • Smyrna, Georgia, United States Wingman Opco LLC Full time

    About Wingman Opco LLCWe are a fast-paced and dynamic organization dedicated to serving the world flavor. Our mission is to provide an exceptional customer experience, and we're looking for talented individuals to join our team as Customer Experience Associates.Job SummaryThe Customer Experience Associate is responsible for providing top-notch service to our...


  • Smyrna, Georgia, United States Chubb Full time

    Key ResponsibilitiesManage the customer service team, overseeing day-to-day operations and ensuring exceptional service delivery.Act as a primary point of contact for internal customers, addressing their inquiries, concerns, and feedback in a timely and professional manner.Develop, implement, and lead training programs to equip client-facing contacts with...


  • Smyrna, Tennessee, United States Food Lion Full time

    About Us: At Food Lion, we value our associates as our most important assets. We strive to provide a fulfilling work experience and recognize the importance of their contributions to our overall success.Job Overview: As a PT Sales Associate Cashier Lead, you will play a key role in ensuring exceptional customer service and store operations. This is an...


  • Smyrna, Tennessee, United States Nothing Bundt Cakes Full time

    We are seeking a skilled Customer Experience Ambassador to join our team at Nothing Bundt Cakes Smyrna. In this role, you will play a vital part in creating a welcoming environment for our guests and delivering exceptional service that exceeds their expectations.The ideal candidate will have strong communication skills, be able to work independently, and...


  • Smyrna, Tennessee, United States Wingstop Full time

    About WingstopWingstop is a fast-casual restaurant chain serving high-quality chicken wings and other savory options. Our team members are the face of our brand, providing exceptional customer experiences in a fun and dynamic environment.Job SummaryWe're seeking a Guest Service Team Member to join our crew at Wingstop - 443 Sam Ridley Pkwy W. As a key member...


  • Smyrna, Tennessee, United States Corporate Flight Management Full time

    About Our CompanyCORPORATE FLIGHT MANAGEMENT is a leading provider of flight management services, dedicated to delivering exceptional customer experiences. We pride ourselves on our commitment to safety, integrity, and customer satisfaction. As a Reservations Agent, you will play a critical role in ensuring that our customers receive the highest level of...


  • New Smyrna Beach, Florida, United States Walmart Full time

    In this Customer Experience Representative role at Walmart, you'll play a critical part in delivering exceptional customer service. With an estimated salary range of $14 to $26 per hour, this position offers a competitive compensation package and opportunities for growth.About the JobThis role requires a high level of energy and enthusiasm, as you'll be...


  • Smyrna, Georgia, United States Ross Stores Full time

    Ross Stores is seeking a highly skilled Retail Security Specialist to join our team. As a key member of our Loss Prevention department, you will play a critical role in maintaining a safe and secure environment for our customers and associates.Job OverviewThis is an exciting opportunity for someone who is passionate about security and customer service. As a...

  • Service Advisor

    6 days ago


    New Smyrna Beach, Florida, United States New Smyrna Beach Chevrolet Full time

    Job Title: Service Advisor - Customer Experience SpecialistAbout New Smyrna Beach ChevroletWe are a world-class team dedicated to offering the best service in the industry. Our mission is to provide prompt, courteous, and effective service to our customers.Salary InformationThe estimated annual salary for this position is between $60,000 and $80,000,...

  • Customer Service

    6 months ago


    Smyrna, United States Wise Staffing Full time

    Exciting Opportunity: Customer Service Position Are you a dedicated and detail-oriented individual with a passion for providing exceptional customer service? Join our team as a Customer Service Representative and be part of a dynamic and supportive work environment! Position: Customer Service Representative Pay: $24/hour Shift: Days: Sunday to Thursday...


  • Smyrna, Tennessee, United States SS&B INC Full time

    Job OverviewWe are seeking a skilled Automotive Service Technician to join our team at SS&B INC. As a key member of our customer-driven team, you will be responsible for providing excellent customer service while performing preventative maintenance service tasks.Compensation PackageThe hourly rate for this position is commensurate with experience, and we...

  • Labcorp Phlebotomist

    2 weeks ago


    Smyrna, Georgia, United States LCA Lab. Corp. of America Full time

    About the RoleWe are seeking a highly skilled Phlebotomist to join our team at Labcorp, where you will play a critical role in providing exceptional customer service and specimen collection services. This is a fantastic opportunity for individuals who are passionate about helping people and have a drive for service.


  • Smyrna, United States Artemis Consultants Full time

    The Customer Support Specialist / PLM (Fashion) is a customer-facing role providing technical support to the Companys PLM (Product Lifecycle Management) customers. Bachelors Degree in relevant technology field, entrepreneurship, business, or apparel design/management; 5 years of progressive experience in the apparel industry business processes (or other...


  • Smyrna, United States Artemis Consultants Full time

    The Customer Support Specialist / PLM (Fashion) is a customer-facing role providing technical support to the Company's PLM (Product Lifecycle Management) customers. Bachelor's Degree in relevant technology field, entrepreneurship, business, or apparel design/management; 5 years of progressive experience in the apparel industry business processes (or other...


  • Smyrna, United States Artemis Consultants Full time

    The Customer Support Specialist / PLM (Fashion) is a customer-facing role providing technical support to the Company's PLM (Product Lifecycle Management) customers.Bachelor's Degree in relevant technology field, entrepreneurship, business, or apparel design/management;5 years of progressive experience in the apparel industry business processes (or other sewn...


  • Smyrna, United States Artemis Consultants Full time

    The Customer Support Specialist / PLM (Fashion) is a customer-facing role providing technical support to the Company's PLM (Product Lifecycle Management) customers.Bachelor's Degree in relevant technology field, entrepreneurship, business, or apparel design/management;5 years of progressive experience in the apparel industry business processes (or other sewn...


  • Smyrna, United States Value City Furniture Full time

    At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey-an adventure. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. The Customer Service Associate is critical in ensuring we meet that goal. This...


  • Smyrna, United States EPITEC Full time

    You will be part of an exciting, fast-paced team working directly with customers to provide live technical support by phone, email, and chat. You will serve as a key point of communication between our customers and our engineering and management teams, as well as with service providers we partner with. You will be trained on StreamLabs products, services,...


  • Smyrna, United States EPITEC Full time

    You will be part of an exciting, fast-paced team working directly with customers to provide live technical support by phone, email, and chat. You will serve as a key point of communication between our customers and our engineering and management teams, as well as with service providers we partner with. You will be trained on StreamLabs products, services,...