Head of Customer Experience
18 hours ago
As the Head of Customer Experience, you will play a pivotal role in ensuring a seamless customer journey, building strong relationships with internal customers, overseeing the customer service team to include inside sales, technical support, and vendor support, and implementing strategies to improve profitability and operational efficiencies within the organization. Your expertise in managing and motivating teams, coupled with your passion for creating exceptional experiences, will be essential for success in this role.
Responsibilities:
- Act as a primary point of contact for internal customers, addressing their inquiries, concerns, and feedback in a timely and professional manner.
- Oversee and manage the customer service team, providing guidance, coaching, and support to ensure exceptional service delivery.
- Develop, implement, and lead training programs to equip client-facing contacts with the necessary skills and knowledge to excel in their roles.
- Collaborate with cross-functional teams to create and implement a strategic plan for improving customer experience, with a focus on increasing customer satisfaction and loyalty.
- Identify process gaps, bottlenecks, and areas for improvement within the customer experience journey, and develop and implement solutions to enhance profitability and operational efficiency.
- Monitor key performance indicators (KPIs) and develop metrics to assess team performance, customer satisfaction, and operational efficiency levels. Provide regular reports to senior management.
- Stay up to date with industry trends and best practices, and proactively recommend innovative approaches to continuously enhance customer experience.
- Foster a culture of continuous improvement by promoting teamwork, employee engagement, and the regular sharing of ideas and best practices.
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Head of Customer Experience
2 weeks ago
Smyrna, United States Chubb Full timeAs the Head of Customer Experience, you will play a pivotal role in ensuring a seamless customer journey, building strong relationships with internal customers, overseeing the customer service team to include inside sales, technical support, and vendor support, and implementing strategies to improve profitability and operational efficiencies within the...
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Head of Customer Experience
2 months ago
Smyrna, United States Chubb Full timeJob Description As the Head of Customer Experience, you will play a pivotal role in ensuring a seamless customer journey, building strong relationships with internal customers, overseeing the customer service team to include inside sales, technical support, and vendor support, and implementing strategies to improve profitability and operational efficiencies...
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Head of Customer Experience
4 weeks ago
New York, NY, United States Visitt Full timeVisitt is seeking a dynamic and experienced Head of Customer Experience to lead our growing team. In this critical role, you will oversee client onboarding, project delivery, and service quality, while managing and developing a global team of professionals. Your ability to build strong client relationships, drive improvements based on feedback, and align...
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Salem, OR, United States Oregon Head Start Association Full timeEarly Head Start Home Visitor English/Spanish Bilingual Family Building Blocks in Salem, OR is seeking to hire an Early Head Start Home Visitor who is English/Spanish bilingual. You would typically work Monday-Friday, 8 am to 5 pm. Do you have a degree or CDA credential in Early Childhood Education? Do you have a comparable credential with a focus in...
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Studio Head
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Head of Client Experience
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Head of Procurement
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Customer Experience Associate
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Customer Experience Lead
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Smyrna, Georgia, United States Chubb Full timeKey ResponsibilitiesManage the customer service team, overseeing day-to-day operations and ensuring exceptional service delivery.Act as a primary point of contact for internal customers, addressing their inquiries, concerns, and feedback in a timely and professional manner.Develop, implement, and lead training programs to equip client-facing contacts with...
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Customer Experience Specialist
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Customer Experience Ambassador
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Strategy Head JR.
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Northbridge, MA, United States Northbridgeservices Full timeThis is a full-time on-site role at our USA office for a Operational Head. The operational Head will be responsible for Business solution consultancy, Lead generation, market research, customer service, and using analytical skills to identify business opportunities and strategies. Qualification OverviewRole Description This is a full-time on-site role at...
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Customer Experience Ambassador
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Head of Customer Service
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Head of Residential Lending
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Head of Estates
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Head of Culture and Experience
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Aviation Customer Experience Specialist
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Head of Production
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Head of Customer Quality
18 hours ago
Peachtree City, GA, United States Gerresheimer AG Full time650 Highway 74 South, United States | Peachtree City | Full-time Job Description Ensuring the required customer quality while taking into account the company's interests and complying with regulatory requirements. Independently ensuring effective customer communication as well as trusting and future-oriented customer cooperation. Personnel management with...