Customer Service Specialist

3 months ago


Smyrna, United States Artemis Consultants Full time

The Customer Support Specialist / PLM (Fashion) is a customer-facing role providing technical support to the Company's PLM (Product Lifecycle Management) customers.

  • Bachelor's Degree in relevant technology field, entrepreneurship, business, or apparel design/management;
  • 5 years of progressive experience in the apparel industry business processes (or other sewn goods industry) especially with PLM/PDM/PIM or other enterprise software
  • Previous experience in a role involving user support, business-user interaction
  • Prior customer service / help desk experience is a plus
  • Experience and knowledge of PLM solutions
  • Strong analytical skills, problem solving ability, and project management experience
  • Self-motivated Team Player with strong personal drive for achievement.
  • Very strong customer service skills with ability to remain patient and professional while empathizing and managing customer and colleague sense of urgency.
  • Ability to communicate verbally and in writing complex concepts with clarity through impeccable communication and documentation in English (Spanish and/or French a plus)
  • Quick-learner with ability to learn on-the-job in a fast-paced environment
  • Demonstrated and proven problem-solving skills
  • Strong organizational skills and attention to detail
  • Excellent computer skills and OS knowledge
  • Project Management skills a plus



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