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Head of customer Care

3 months ago

Nashville, United States Fritz Dräxlmaier GmbH & Co. KG Full time

Head of customer Care

Job ID:

123390 Location:

Jemmal, TN, 5020

Head of customer Care Job ID :

123390 Emplacement

:

Jemmal Missions: Support the strategic planning of the department/unit (Abteilung/Fachbereich) by breaking down or developing the strategic planning for the group, within a short or medium-range time frame Plan and administer the budget in his/her area of responsibility, in cooperation with the supervisor, and make sure there is compliance with it Support the strategic planning of the department/unit (Abteilung/Fachbereich) by breaking down or developing the strategic planning for the group, within a short or medium-range time frame Cooperate in personnel planning within his/her area of responsibility in cooperation with the Provide technical and disciplinary leadership to associates that report to him/her; make personnel decisions in cooperation with the HR department and the supervisor. Break down and prioritize group goals for associates Implement guidelines, processes and systems in his/her area of responsibility Support assurance of all functions in his/her area of responsibility; if applicable implement measures in the event of deviations Manage projects within plant Cooperate in identifying and developing suggestions for improvement (e.g. with regard to processes; equipment; IT-systems, etc.); implement the actions determined Support other units in managing large-scale company tasks Manage projects within plant Cooperate in identifying and developing suggestions for improvement (e.g. with regard to processes; equipment; IT-systems, etc.); implement the actions determined Support other units in managing large-scale company tasks Assure delivery fulfillment and quality by the efficient use of machinery, material and equipment; according to the criteria of production planning/control and characteristics Assure quality testing on parts based on test plans, technical drawings, and work instructions (e.g. with regard to function, completeness, etc.), compare target/actual deviations as necessary Set priorities within stated times and goals Conduct shift and Operation planning Assure rearrange work processes and work equipment in case of interruptions and bottlenecks § Monitor cost development/assure compliance with predetermined budgets/overheads/BDE time determinations and characteristics; implement corrective actions as needed, in cooperation with supervisor Assure compliance with process and procedural directives Implement safety, health and environmental protection regulations as part of legislation Methodological training of people involved in the customer complaint process in all areas of operation of production area Determination of significant KPIs to evaluate the customer complaint process Preparation of reports on the customer complaint process, which based on the defined KPIs, an assessment with regards to timely work, completeness of 8D report processing, completeness of cost recording and plausibility conten Closure of customer complaints in QSYS /RQMS after verification of complaints processing Prepare the complaints presentation according to VDA 6.3 Participate in the customer complaints and highlight meeting with residents. Profile : Specific Knowledge/Education: Bachelor’s degree or more in a technical, scientific or specialized 5 years of experience in the automotive industry field. High Expertise in Quality Tools Good knowledge of English and German Participate in the customer complaints and highlight meeting with residents.. 8D Report (RQMS), Q-Sys § Knowledge of IATF 16949 Customer Specific requirement Formal Q /VW Standards skills of DRÄXLMAIER Analytical skills and processing capacity Leadership, teamwork and conflict resolution. goal-oriented and Strategic thinking. Flexibility and innovative thinking.

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