Customer Service Lead

3 months ago

Harrison, United States SpartanNash Full time

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them."

Our SpartanNash family of Associates is 17,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash's People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now

Location:

Job Description:

Position Summary:

This role is responsible to provide and maintain a high standard of customer service in the store's front-end operations; to supervise and direct all front-end activities in absence of the Customer Service Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store. Complete all other duties as assigned in a timely manner.

Here's what you'll do:

  • Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies.
  • Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items.
  • KnowledgeableKnowledge of product locations in the store.
  • Knowledge of advertised the Ad items, special prices, coupon deals or other features that apply to the store's sales program.
  • Train others to perform all department activities and functions.
  • Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.
  • Handle spoiled/damaged products per established guidelines.
  • Maintain a clean, attractive and well stocked department.
  • Follow all PPE and Safety Guidelines
  • Follow all Food Safety and Cleaning Expectations
  • Follow Guest Experience Guidelines
  • May be assigned tasks in other departments based on customer experience need
  • May be assigned tasks in other departments based on customer experience need
  • Additional responsibilities may be assigned as needed
Here's what you'll need:
  • High school graduate or equivalent (GED)
  • Proficient Computer (email, spreadsheets, etc)
  • Ability to read, write, comprehend, and interpret documents
  • Accounting/Bookkeeping skills
  • Interpret/Analyze Financials
  • Develop/ Manage Budgets
  • Delegate/Direct/Implement
  • Suggestive Selling/Knowledge of Products
  • Detail Oriented


Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.

We are not able to sponsor work visas for this position.

  • Customer Service Lead

    3 months ago

    Harrison, United States Family Fare Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them." Our SpartanNash family of Associates is 17,000 strong,...

  • Customer Service Representative

    3 weeks ago

    Harrison, New Jersey, United States Af Supply Full time

    About Af SupplyWe are a leading e-commerce company seeking a highly skilled and motivated individual to join our team as an Online Customer Service Representative.Job SummaryThe successful candidate will be responsible for providing exceptional customer service to our online customers, ensuring a seamless and efficient experience from order to delivery.Key...

  • Customer Service Representative

    1 week ago

    Harrison, Ohio, United States Walgreens Full time

    Customer Service Associate Role at WalgreensAs a Customer Service Associate at Walgreens, you will be responsible for delivering exceptional customer experiences, providing courteous and efficient checkout services, and recommending items for sale to customers. Your key responsibilities will include:Modeling and delivering a distinctive and delightful...

  • Customer Service Representative

    1 week ago

    Harrison, New Jersey, United States Walgreens Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Walgreens. As a key member of our retail team, you will be responsible for delivering exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide...

  • Customer Service Representative

    3 weeks ago

    Harrison, New York, United States Providential Marketing Inc. Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Providential Marketing Inc.As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and concerns in a timely and professional manner.Key...

  • Customer Service Representative

    2 weeks ago

    Harrison, Arkansas, United States Walgreens Full time

    {"Job Overview": "As a Customer Service Associate at Walgreens, you will be the face of our company, providing exceptional customer service and ensuring a positive shopping experience for our customers.Responsibilities:* Provide courteous, friendly, and efficient service to customers* Register sales on assigned cash register and process transactions...

  • Customer Service Representative

    3 weeks ago

    Harrison, Ohio, United States Domino's Pizza LLC Full time

    Job Summary:Domino's Pizza LLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and maintaining a positive and professional work environment.Key...

  • Customer Service Representative

    6 days ago

    Harrison, Arkansas, United States Walgreens Full time

    Job Description:We are seeking a highly skilled and customer-focused Customer Service Associate to join our team at Walgreens. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing excellent service, and ensuring a positive shopping environment.Key Responsibilities:Provide courteous, friendly,...

  • Customer Service Representative

    3 weeks ago

    Harrison, United States Providential Marketing Inc. Full time

    Job DescriptionJob DescriptionAre you sick of working late nights? Are you done with the inconsistency of hours and getting a new schedule every week?Are you longing for a more professional setting with REAL opportunities to advance your career?If your answer is YES, YES, AND ABSOLUTELY YES, then look no further and click APPLY NOW! Whether you’re...

  • Customer Service Liaison

    1 week ago

    Harrison, New York, United States ConsultNet Technology Services and Solutions Full time

    Job Title: Customer Service Representative **About the Role** We are seeking a highly skilled Customer Service Representative to join our team at ConsultNet Technology Services and Solutions. As a key member of our support team, you will play a critical role in providing exceptional service to our clients. **Key Responsibilities** * Provide training to...

  • Customer Service Representative

    2 weeks ago

    Harrison, Ohio, United States Cronin Automotive Full time

    Cronin Automotive is committed to creating a dynamic work environment for our employees, recognizing their value as our greatest asset. Over the years, our team has contributed to our success, earning us prestigious awards and recognition. We are seeking a skilled Receptionist to join our team, providing exceptional customer service and a positive attitude....

  • Front End Service Team Lead

    3 weeks ago

    Harrison, Tennessee, United States Walmart Full time

    Job OverviewAs a Front End Service Team Supervisor at Walmart, you will play a vital role in ensuring exceptional customer experiences and maintaining a seamless shopping environment. Your primary responsibilities will include:Providing top-notch customer service, addressing customer inquiries, and resolving issues in a timely and professional...

  • Customer Service Representative

    6 days ago

    Harrison, Ohio, United States Cronin Automotive Full time

    Cronin Ford Kia prioritizes creating an exceptional work environment for its employees, recognizing them as its greatest asset. Over the years, the company has received numerous awards and benchmarks, a testament to its employees' dedication and hard work.Job SummaryWe are seeking a highly skilled Full Time Receptionist with excellent customer service skills...

  • Customer Service Representative

    3 months ago

    Harrison, United States The Siegel Group Full time

    Customer Service Representatives are often the first staff members that current, new or prospective residents meet. This is the only opportunity to make a positive first impression ESSENTIAL FUNCTIONS Greet all customers in a friendly, positive manner as they enter the property. Answer phones quickly and courteously, within 3 rings. Knowledge of room...

  • Customer Service Representative

    2 weeks ago

    Harrison, New Jersey, United States Af Supply Full time

    We are seeking a full-time E-commerce representative to manage the online order and return processes. As a key member of our team, you will be responsible for ensuring seamless customer experiences.Key Responsibilities:• Answer customer inquiries and resolve issues in a timely and professional manner• Follow up on order status and provide updates to...

  • Customer Service Representative

    6 days ago

    Harrison, New Jersey, United States Af Supply Full time

    We are seeking a full-time E-commerce representative to manage the online order and return processes.Key Responsibilities:• Answer customer inquiries• Follow up on order status• Process orders• Contact vendorsRequirements:• Previous experience in e-commerce/customer service• Ability to work with a team• Strong attention to detail• Strong...

  • Automotive Customer Service Specialist

    4 weeks ago

    Harrison, Ohio, United States AAA Club Alliance Full time

    Are you passionate about delivering outstanding customer service in the automotive sector? Join AAA Club Alliance as an Automotive Customer Service Specialist! In this pivotal role, you will be the key player in ensuring our customers receive top-notch service, expertly coordinating their vehicle maintenance needs with our talented technicians. Your...

  • Administrative Assistant/Customer Service

    3 weeks ago

    Harrison, United States Premier AG Co-Op Inc Full time

    Job DescriptionJob DescriptionDescription:Administrative/Customer Service position supports the daily operations by serving customers, recording transactions, housekeeping, and providing services for the main office.Essential Duties and Responsibilities:Answer incoming calls and route to appropriate partyTake any required fuel or propane ordersCommunicate...

  • Customer Service Parts Specialist

    3 weeks ago

    Harrison, Ohio, United States Fisher Auto Parts Full time

    Join the Team at Fisher Auto Parts For over 85 years, Fisher Auto Parts has been a leader in providing exceptional customer service and quality automotive parts and accessories. Our employees are essential to our ongoing success and growth. We offer a variety of career opportunities and benefits for both new and existing team members. Position Overview:The...

  • Customer Service Representative

    3 weeks ago

    Harrison, United States RooterMan of Chattanooga Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceDental insuranceEmployee discountsHealth insuranceOpportunity for advancementTraining & developmentCompetitive salaryPaid time offJob SummaryFirst and foremost, your role as a Client Care Representative/Dispatcher is vital to the company's success. You are the first chance to make an...