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Customer Service Representative

2 months ago

Harrison, United States RooterMan of Chattanooga Full time
Job DescriptionJob DescriptionBenefits:
  • Bonus based on performance
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Training & development
  • Competitive salary
  • Paid time off


Job Summary
First and foremost, your role as a Client Care Representative/Dispatcher is vital to the company's success. You are the first chance to make an impactful impression on our customers.

Benefits/Perks
  • Benefits: Health insurance per diems
  • Base Salary + Bonus Opportunity: Performance-based commissions and bonuses
  • Great Work/Life Balance: No required overtime
  • Time Off: Paid holidays and accruable vacation
  • Flexible work schedule: Can accommodate midweek appointments
  • Paid New Hire Training: Onboarding includes learning alongside a trained technician
  • Learn a New Trade: Develop skills within the industry
  • Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving
  • Small Business: Local business with an owner who works alongside the team each day
  • Mentorship Opportunities: Ongoing training and career development

Responsibilities
  • Promptly answer incoming phone calls
  • Caringly assist callers with their needs
  • Effectively communicate via LiveChat, Email, and other forms of electronic communications
  • Accurately schedule repair appointments based on service area and scope of work
  • Actively communicate with the Dispatch Team regarding availability and skill sets
  • Assist other team members as needed to accomplish shared goals

Qualifications
  • Computer and data entry proficiency (Microsoft Office and iOS)
  • Previous Call Center/Dispatch experience preferred
  • Working knowledge of ServiceTitan is a plus
  • Friendly, outgoing, and service driven

Company Overview
24-hour residential and commercial plumbing service and repair company looking for our next plumbing superstars This is not your typical old-school plumbing shop- we are a fast-paced and one-of-a-kind operation.