Customer Success Manager
3 months ago
PermitFlow's mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submission, and monitoring.
We've raised $5.5m+ led by Initialized Capital, Y Combinator, and the founders and executives from Zillow, PlanGrid, Thumbtack, Opendoor, Bluebeam, Uber, Twitter, HubSpot, Procore, Yelp, Brex, and more.
Our team is remote first and consists of architects, structural engineers, permitting experts, and workflow software specialists, all who have personally experienced the pain of permitting.
? Who you are?
- B2B Software Customer Success Expert: You've managed customers with 5-6 figure ACVs, and always take a pro-active approach that is thoughtful and detail-oriented.
- Customer Focused: Build and maintain strong, long-lasting customer relationships. You'll be the go-to for our customers who keenly understands their business needs and how PermitFlow can fit in to their growth and success.
- Thought Leader: Act as a key player in the CS process, iterating adoption all the way through advocacy.
- Analytical: You're take a data-driven approach and are able to gather, format, and interpret data to leverage in customer conversations.
As an early Customer Success Manager at PermitFlow, you'll work alongside the Head of Customer Success to both support our rapidly-growing customer base and develop and iterate on processes.
- Manage a book of business comprised primarily of contractors and developers in the construction industry and nurturing stakeholder relationships with decision makers and influencers
- Own customer rollout, lifecycle management, renewal and expansion for your book of business
- Collaborate with our Permit Operations team to onboard clients and ensure their continued satisfaction with the platform
- Proactively build and project-manage intervention plans for at-risk customers
- Engage with Product and Operations leadership to provide user feedback and play a key role in developing the product roadmap
- Collaborate with the Head of Customer Success on internal initiatives, building process and laying the groundwork for future CSMs
Qualifications & Fit:
- 2-3 years of experience within the early stage tech startup space
- Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively
- Self-motivated and driven, with a passion for building strong customer relationships
- Willing to dive in head first in the face of challenges and ambiguity
- Experience in the construction industry (and ideally permitting) is a strong plus
- Equity packages
- Competitive Salary
- 100% Paid health, dental & vision coverage
- Company issued laptop.
- Home office & equipment stipend
- Lunch & Dinner provided via UberEats w/ a fully stocked kitchen
- Commuter benefits
- Team building events
- Unlimited PTO
-
Customer Success Manager
3 weeks ago
New York, New York, United States Rilla Full timeRilla is revolutionizing the sales industry with its cutting-edge conversation intelligence software. We're seeking a highly skilled Customer Success Manager to join our team and help our customers achieve long-term success.The ideal candidate will have experience in customer success management, account management, project management, or operations, and will...
-
Customer Success Manager
3 weeks ago
New York, New York, United States Leapsome Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Leapsome. As a Customer Success Manager, you will be responsible for ensuring that our customers achieve their goals and objectives through the effective use of our platform.Key Responsibilities:Take ownership of a portfolio of customers to ensure...
-
Customer Success Manager
3 weeks ago
New York, New York, United States IntelliShift Full timeWe are seeking a Customer Success Manager to join our team at IntelliShift, a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology.The Customer Success team establishes and advances relationships from the C-suite to business line and IT leaders, middle managers, and front-line users.As a Customer Success Manager, you...
-
Customer Success Manager
4 weeks ago
New York, New York, United States Pear VC Full timeCustomer Success ManagerAt Conduit Tech, we're revolutionizing the way HVAC contractors design, sell, and install high-efficiency systems. As our Customer Success Manager, you'll play a critical role in scaling our early-stage startup and ensuring the success of our customers. You'll be responsible for facilitating customer feedback, training our teams on...
-
Customer Success Manager
4 weeks ago
New York, New York, United States MicroStrategy Full timeCustomer Success ManagerAt MicroStrategy, we're seeking a seasoned Customer Success Manager to join our team. As a key member of our customer-facing team, you'll be responsible for ensuring the successful adoption and ongoing usage of our SaaS products by our mid-market customers. Your focus will be on building strong relationships with our customers,...
-
Customer Success Manager
2 weeks ago
New York, United States ActiveFence Full timeDescription What you'll be doing:Manage a portfolio of customers, with a focus on developing and executing strategic success plans, aligning ActiveFence's solutions with their business objectives and goals. Conduct periodic executive reviews and health checks - accurately assessing customer health, helping define adoption strategies and ensure value...
-
Customer Success Manager
3 weeks ago
New York, New York, United States Kaltura Full timeCustomer Success ManagerKaltura is seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our Revenue team, you will be responsible for ensuring the long-term success of our customers in a defined Region.The ideal candidate will have a proven track record of success in customer-facing roles, with a strong...
-
Customer Success Manager
3 weeks ago
New York, New York, United States Claroty Full timeWe are seeking a highly skilled Customer Success Manager to join our team at Claroty. As a Customer Success Manager, you will be responsible for creating and cultivating deep and meaningful relationships with our top customers and building their loyalty towards Claroty. You will also be responsible for getting customer feedback and representing their voice...
-
Customer Success Manager
2 weeks ago
New York, United States ActiveFence Full timeDescription What you'll be doing:Manage a portfolio of customers, with a focus on developing and executing strategic success plans, aligning ActiveFence's solutions with their business objectives and goals. Conduct periodic executive reviews and health checks - accurately assessing customer health, helping define adoption strategies and ensure value...
-
Customer Success Manager
1 month ago
New York, United States Checkmate Services Full timeWe seek a proactive and visionary Customer Success Manager with experience working in the restaurant arena to establish and lead our Customer Success department. This role is pivotal in enhancing customer experience, driving product adoption, and ensuring our clients achieve their desired outcomes. The ideal candidate will have a strong background in...
-
Customer Success Manager
3 weeks ago
New York, New York, United States MicroStrategy Full timeMid-Market Customer Success ManagerAt MicroStrategy, we're at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. As a Mid-Market Customer Success Manager, you'll play a pivotal role in driving the adoption and optimization of our SaaS products, ensuring our customers achieve their business goals.Key...
-
Customer Success Manager
4 weeks ago
New York, New York, United States Radar Full timeAbout RadarRadar is a leading provider of location infrastructure solutions for businesses. Our geofencing SDKs and maps APIs empower companies to create location-based experiences that drive customer engagement and revenue growth. With a strong presence in the market, Radar is poised for continued success and expansion.About the RoleWe are seeking a highly...
-
Customer Success Manager
4 weeks ago
New York, New York, United States Coast Full timeAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at Coast. As a Customer Success Manager, you will be responsible for ensuring our customers receive maximum value from our solution throughout their lifecycle.Key Responsibilities:Manage all post-sales activity for customers through strong relationship-building, product...
-
Customer Success Manager
4 weeks ago
New York, New York, United States Leapsome Full timeUnlock Your Potential as a Customer Success Manager at LeapsomeAre you passionate about helping companies create environments where people can achieve shared goals, build authentic relationships, learn, and grow together? Do you want to make work fulfilling for everyone?We're looking for a Customer Success Manager to join our team at Leapsome, a fast-growing...
-
Customer Success Manager
4 weeks ago
New York, New York, United States Allcloud Inc. Full timeCustomer Success ManagerAt AllCloud, we're seeking a highly motivated and results-driven Customer Success Manager to join our growing managed services team. As a key member of our team, you will be responsible for ensuring our customers realize the full value of our offerings and services, ultimately driving renewals and upsell opportunities.This is a...
-
Customer Success Manager
2 months ago
New York, United States Adobe Full timeWe are looking for a Customer Success Leader to join our Growth CS Organization. You will lead a group of Customer Success Managers focused on our Substance 3 D Product in the Creative Cloud ecosystem and work directly with our customers to build str Manager, Sales Leader, Leadership, Customer Experience, Substance, Customer, Transportation, Business...
-
Customer Success Manager
4 weeks ago
New York, New York, United States Adobe Systems Full timeJob Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our Growth CS Organization at Adobe. As a key member of our team, you will be responsible for leading a group of Customer Success Managers focused on our Substance 3D Product in the Creative Cloud ecosystem.Key Responsibilities:Maintain deep product knowledge...
-
Customer Success Manager
4 weeks ago
New York, New York, United States Rilla Full timeAbout RillaRilla is a leading conversation intelligence software for outside sales, empowering sales reps to improve their conversations and close deals. Our mission is to bring the power of conversation intelligence to the more than 10M salespeople who work offline.We're growing 20% MoM, with hundreds of clients, including Fortune 500 companies, and a Net...
-
Customer Success Manager
4 weeks ago
New York, New York, United States Duet Full timeAbout DuetDuet is a pioneering company dedicated to empowering Nurse Practitioner-led practices to tackle the primary care crisis. Our mission is to enable NPs to build thriving practices in their communities, closing the gap in access for underserved populations while keeping primary care independent and local.Job OverviewWe are seeking a highly skilled...
-
Customer Success Manager
4 weeks ago
New York, United States Foresight Works Full timeAbout Foresight: Foresight is an AI-driven construction project management platform designed to accelerate capital project delivery. It helps owners and contractors manage major and megaprojects efficiently by: Addressing the challenges of megaprojects-investments exceeding $1 billion-by reducing inefficiencies and minimizing waste. Automatically...
