Customer Success Team Lead

3 weeks ago


New York, United States Henderson Scott UK Full time

Customer Success Team Lead - Remote (160k-200k + OTE (80/20 Split)

My client is a fast-growing Threat Intelligence vendor and due to the success throughout 2024 so far, they're looking to expand with a Customer Success Team Lead hire to join their North America team.

In this role, you'll be reporting directly to the Head of Customer Success, and will be managing a team of 2, with the view to the team growing in the New Year.

You'll be responsible for overseeing the entire customer journey including:

- Onboarding.

- Education and training.

- Product adoption.

- Expansion and renewals.

You would be supporting existing customers in the Americas in this position, and therefore it is ESSENTIAL that you have previous Cyber experience, ideally for a Threat Intelligence vendor, and it's beneficial that you speak fluent Spanish.



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