Customer Success Manager
2 weeks ago
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary: Director of Customer Success for the Delphix brand at Perforce is searching for a Customer Success Manager to join the team. You are customer-focused, experienced at managing and growing customer accounts, and comfortable in renewal conversations including financial terms with a history of meeting renewal and expansion targets. You naturally possess a high level of empathy and pay close attention to the needs of customers, helping them define and measure the value of the implemented solution. You can identify and mitigate risk as well as pull teams together to solve escalations. You have a high standard for excellence and feel a great sense of satisfaction when customers are successful. You can converse effectively with technical customers, economic buyers, internal teams, procurement, and executives. You are able to establish yourself as a trusted advisor with any level of resources. You will work closely with Professional Services, Sales, Engineering, Product teams, partners, and more to help our customers derive value from Delphix products. We are passionate about helping enterprises use data to accelerate data-driven transformation. Our DevOps Data Platform combines enterprise-wide data coverage with data compliance to enable modern CI/CD workflows, accelerate the journey to the cloud, transform customer experiences, and increase the adoption of disruptive AI technologies. Responsibilities: Establish and maintain relationships with key decision makers within assigned accounts. Orchestrate relationships with assigned clients, which will include: defining value, increasing adoption, and securing retention. Partner with the Delphix Account Team (Regional Sales Managers, Solutions Engineers, and Professional Services) to find opportunities for expanded usage of Delphix. Hold business discussions with the Economic Buyer to reinforce value realized from the Delphix solution and identify expansion opportunities. Act as the Delphix liaison for technical inquiries, issues, or escalations, including working with Support, Product Management (i.e. roadmaps), ENG, or others as needed. Ensure client reference ability to support the Sales organization in expansions and closing processes. Facilitate executive-level engagements such as value assessment and realization, product strategy, and EBRs. Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally and externally. Identify and manage escalations for successful resolution by driving internal and external team action items. Develop strategic account plans for 100% consumption and areas of growth based on customer’s short, mid, and long-term goals. Know the market and maintain a good knowledge of all key competitors. Be responsible for renewal, health, and risk forecasting and reporting on your client portfolio. Requirements: Bachelor’s Degree in Business, Computer Science, Information Systems, related major, or comparable education and work experience. 5+ years of experience in account management/customer success in a software company. Experience negotiating and closing customer contracts (renewals & expansion). History of success as a customer success manager, consultant, pre-sales, account management, technical account management, or equivalent. Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions. Experience working in a development, testing, or data management environment. Understanding of DevOps, Test Data Management, Agile, CI/CD, and Masking. Must work within a team environment with sales, field services, and delivery teams. Knowledge of customer success tools such as Gainsight and efficient in creating PowerPoint presentations. Must be able to travel at times. Come work with us Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today www.perforce.com Perforce Software is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, family or relationship structure, military service and veteran status, physical or mental disability, genetic information, gender identity, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Perforce Software's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment. #J-18808-Ljbffr
-
Customer Success Manager
1 week ago
Burlington, United States Perforce Full timePerforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you'll work with and learn from some of the best and brightest in business. Before you know it, you'll...
-
Customer Success Manager
6 months ago
Burlington, United States Veracode Full timeVeracode is seeking a talented, results-oriented, energetic, and highly-motivated individual to join our Customer Success Team. The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and...
-
Customer Success Manager
4 weeks ago
Burlington, United States Oracle Full timeThe Oracle Health Customer Success Executive is responsible for overseeing an assigned portfolio of Oracle Health customer accounts with a focus on continuous improvements to customer adoption and experience, facilitating contract renewals, increased Manager, Customer Experience, Technology, Retail, Customer, Health, Oracle
-
Customer Success Manager
4 months ago
Burlington, United States SimilarWeb Full timeAt Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went...
-
Customer Success Enterprise Manager
4 weeks ago
Burlington, Massachusetts, United States SimilarWeb Full timeCustomer Success Enterprise ManagerAt Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital...
-
Customer Success Manager, Enterprise
4 months ago
Burlington, United States SimilarWeb Full timeAt Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went...
-
Customer Success Manager, Enterprise
6 months ago
Burlington, United States SimilarWeb Full timeAt Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went...
-
Customer Success Manager, SMB Accounts
5 days ago
Burlington, United States SimilarWeb Full timeAt Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went...
-
Cloud Partner Success Manager
2 weeks ago
Burlington, United States Acronis Full timeAcronis is revolutionizing cyber protectionproviding natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Cloud Partner Success Manager to join our mission to create a CyberFit future and protect all data, applications, and systems across any environment. The Cloud...
-
Cloud Partner Success Manager
2 weeks ago
Burlington, United States Acronis Full timeAcronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Cloud Partner Success Manager to join our mission to create a #CyberFit future and protect all data, applications, and systems across any environment. The...
-
Cloud Partner Success Manager
3 weeks ago
Burlington, United States Acronis Full timeAcronis is revolutionizing cyber protection-providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Cloud Partner Success Manager to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment. WHAT YOU'LL...
-
Cloud Partner Success Manager
2 weeks ago
Burlington, United States Acronis Full timeAcronis is revolutionizing cyber protection-providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Cloud Partner Success Manager to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment. WHAT YOU'LL...
-
WFE Success Coach
3 weeks ago
Burlington, United States Strategic Education Inc. Full timeWorkforce Edge Success Coaches serve as a one-stop shop to support students through the utilization of their employer's tuition assistance benefit. Success Coaches provide personalized end-to-end support (primarily outbound) to guide students toward success in line with their academic goals and interests.Essential Duties and Responsibilities:Partner with...
-
Student Success Advisor
3 weeks ago
Burlington, United States InsideHigherEd Full timeAdvertising/Posting Title:Student Success AdvisorDiversity Statement:The University is especially interested in candidates who can contribute to the diversity and excellence of the institution. Applicants are encouraged to include in their cover letter information about how they will further this goal.Posting Summary:Provide academic advising and support of...
-
PT Customer Lead
5 months ago
Burlington, United States Food Lion Full timeAt Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...
-
Customer Service Representative
2 months ago
Burlington, United States Randstad Full timeJob DescriptionJob DescriptionWe are a global leader in imaging solutions, renowned for its cutting-edge cameras, printers, and optical technologies. With a history spanning over 80 years, we have consistently pushed the boundaries of innovation in photography, printing, and office equipment. Our high-quality cameras and lenses have made us a top choice for...
-
Customer service representative
1 month ago
Burlington, United States Randstad Full timeWe are a global leader in imaging solutions, renowned for its cutting-edge cameras, printers, and optical technologies. With a history spanning over 80 years, we have consistently pushed the boundaries of innovation in photography, printing, and office equipment. Our high-quality cameras and lenses have made us a top choice for amateur photographers and...
-
Retail Sales Manager
4 weeks ago
Burlington, Washington, United States Carters Full timeAbout the RoleWe are seeking a highly skilled Part Time Sales Manager to join our team at Carters. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, driving sales, and maintaining a positive and inclusive store environment.Key ResponsibilitiesDevelop and maintain a deep understanding of our brands,...
-
Customer Service Representative
2 months ago
Burlington, United States Randstad Full timeJob DescriptionJob DescriptionEmbark on a journey with a pioneering company that has garnered numerous accolades for its groundbreaking advancements. Celebrated with honors like the "Technology & Engineering Emmy® Award" and the "iF Design Award," this industry leader is synonymous with innovation and excellence. By joining our team, you'll be part of a...
-
Restaurant Operations Manager
4 weeks ago
Burlington, Vermont, United States Domino's Franchise Full timeJob DescriptionAs a Restaurant General Manager at Domino's Pizza, you will be responsible for overseeing the daily operations of a busy restaurant. This includes managing staff, controlling costs, and ensuring excellent customer service.Key responsibilities include:Staffing and schedulingInventory control and managementCash handling and controlCustomer...
