Customer Success Manager, SMB Accounts

1 month ago

Burlington, United States SimilarWeb Full time

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.

Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.

We're looking for a dynamic and results-driven SMB Account Manager to help us retain and expand our relationships with existing customers of our Market Intelligence solution. This role will report to the Team Manager of Account Management.

Why is this role so important at Similarweb?

Our Market Intelligence solution is used by thousands of companies, of every size and from every industry, to give them a competitive advantage in driving online traffic.

As an Account Manager on our Inside Sales team, you will own the relationship with our small to medium-business customers, and work with them to make sure they are getting the most value out of our platform and data. Your success in the role will be comprised of both retention and upsell/business growth components

So, what will you be doing all day?

Your role as part of the Inside Sales team means your daily responsibilities may include:

  • Managing and developing long-term partnerships with customers of our Market Intelligence solution
  • Working closely with a customer to increase user engagement and facilitate product adoption, both key components of driving retention.
  • Proactively manage the renewal process to secure timely renewals and minimize churn.
  • Implement strategies to increase retention and reduce attrition rates.
  • Identifying opportunities for account expansion and revenue growth within your assigned customer base. Proactively presenting upsell and cross-sell opportunities to drive increased product adoption and usage.
  • Develop strategies from Similarweb data to help your customers reach their business goals and KPIs
  • Sourcing, outbounding, and landing new contacts within a client's organization to both find new users and level up your relationships.
This is the perfect job for someone with:
  • Minimum 2 years experience in commercially focused account management, customer success, or sales, customer-facing roles
  • Track record of working in a role with a quota and proven success towards achieving that quota
  • Ability to identify value drivers in recurring revenue business models
  • Excellent interpersonal and communication skills, with the ability to build rapport, influence, and negotiate with customers.
  • Ability to identify opportunities, problem-solve, and provide effective solutions to meet customer needs.
  • Results-oriented mindset with a focus on customer satisfaction, revenue growth, and retention.
  • Analytical skills to track customer metrics and derive actionable insights.
  • Self-motivated, organized, and able to manage multiple priorities effectively.
  • Team player who can collaborate effectively with colleagues and business partners
  • It would be a plus to have:
    • Experience working within SaaS
    • Strong understanding of the digital marketing space and trends

**At Similarweb, collaborating with our colleagues in-office creates a more connected, unified culture. Our best work is a product of our face-to-face collaboration, with the ability to work partially from home.**

About the Account Managers, Inside Sales team

Our SMB Account Managers get to work with a multitude of clients - from large recognizable brands, to clients early on in their life cycle. You'll have the unique opportunity to become a trusted advisor to these companies, and help them implement strategies that drive impact on their business. As an individual contributor, you will be part of a collaborative, high-energy team of talented professionals.

Why you'll love being a Similarwebber:

You'll get to sell a product you actually believe in: Our customers aren't our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said "the product." Imagine how exciting your job is when you get to work with the most powerful market intelligence platform in the world.

You'll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You'll find the resources you need to take initiative and create meaningful change within the organization.

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it's Professional Growth Career Week, personalized coaching, participating in our mentorship program, or our ongoing learning solutions, you'll find all the tools and opportunities you need to develop your career right here.

Diversity isn't just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

Please Note: We are unable to sponsor visas at this time.

#LI-DC #LI-Hybrid

We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.

  • Customer Success Manager

    7 months ago

    Burlington, United States Veracode Full time

    Veracode is seeking a talented, results-oriented, energetic, and highly-motivated individual to join our Customer Success Team. The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and...

  • Customer Success Director

    3 days ago

    Burlington, Massachusetts, United States Veracode Full time

    Unlock Account Potential with VeracodeA career as a Customer Success Director at Veracode presents a unique opportunity to drive account growth and deliver exceptional customer experiences. In this role, you will build and maintain strong relationships within assigned accounts, ensuring high levels of customer satisfaction and recognition of ROI, leading to...

  • Customer Success Manager

    5 months ago

    Burlington, United States SimilarWeb Full time

    At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went...

  • Customer Success Manager, Enterprise

    7 months ago

    Burlington, United States SimilarWeb Full time

    At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went...

  • Customer Success Associate

    3 days ago

    Burlington, Massachusetts, United States DCU Inc. Full time

    Job DescriptionThis is an exciting opportunity to join our team as a Member Service Representative in Burlington. As a key member of our service team, you will be responsible for delivering exceptional customer experiences and contributing to the success of our organization.Key ResponsibilitiesWe're looking for someone who can build strong relationships with...

  • Unlock Success | Retail Sales Associate

    8 hours ago

    burlington, United States Unlock Success Full time

    Ready to start your career with one of the world’s leading telecom brands? We are looking for motivated, customer-focused individuals to join our dynamic retail team. As a Retail Sales Associate, you’ll play a key role in helping customers discover the latest in mobile technology and providing them with the best solutions to meet their needs. If you’re...

  • SMB Growth Consultant

    3 days ago

    Burlington, Massachusetts, United States SimilarWeb Full time

    ResponsibilitiesManage and develop long-term partnerships with customers of our Market Intelligence solutionWork closely with customers to increase user engagement and facilitate product adoptionProactively manage the renewal process to secure timely renewals and minimize churnThe successful candidate will have excellent interpersonal and communication...

  • Account Acquisition Manager

    2 weeks ago

    Burlington, New Jersey, United States Brady Industries Full time

    Job DescriptionWe are seeking an Account Acquisition Manager to join our sales team at Brady Industries. As a key member of our team, you will be responsible for identifying, pursuing, and acquiring new business opportunities that align with our company's strategic goals.The ideal candidate will have 2-5 years of B2B outside sales experience, with a proven...

  • Accounting Manager

    4 days ago

    Burlington, Massachusetts, United States AHA Consulting Engineers, Inc. Full time

    Accounting Manager OpportunityAHA Consulting Engineers, Inc. has an exciting opportunity for an Accounting Manager to join our team in Burlington, MA. This is a full-time position with a competitive estimated salary of $100,000 - $130,000 per year, depending on experience.The ideal candidate will have a strong background in accounting and finance, with at...

  • Security Account Manager

    1 month ago

    Burlington, United States Allied Universal Security Full time

    Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage,...

  • Metal Medical Industry Account Manager

    4 days ago

    Burlington, Vermont, United States Desktop Metal Full time

    Metal Medical Industry Account ManagerAbout the PositionWe are seeking an experienced Account Manager to join our team. As an Account Manager, you will be responsible for managing customer relationships and exceeding quarterly sales targets for production metal additive printers in the medical sector.Key ResponsibilitiesManage customer relationships and...

  • Manager Inventory Accounting

    2 weeks ago

    Burlington, United States KBW Financial Full time

    The Manager, Inventory Accounting, plays a critical role in leading global inventory accounting, ensuring compliance with accounting policies, and collaborating with cross-functional teams to optimize processes. This position oversees inventory controls, financial reporting, and strategic initiatives to enhance efficiency and accuracy. Key...

  • Data-Driven Client Success Manager

    3 days ago

    Burlington, Massachusetts, United States SimilarWeb Full time

    Position SummarySimilarweb is seeking a Data-Driven Client Success Manager to join our Client Services Team. As a seasoned professional, you will be responsible for leading and managing customer relationships, driving user engagement, and identifying growth opportunities.Act as a trusted advisor to customers, providing actionable insights to achieve their...

  • Key Account Manager

    2 days ago

    Burlington, United States BakeMark Full time

    When it comes to baking, BakeMark has its own secret ingredient: a team of passionate talented employees. For over 100 years, BakeMark has stood for excellence in quality and service, for our customers, our stakeholders and our colleagues. We attribute our success to our colleagues and their contributions towards meeting the needs of our customers and...

  • Cloud ERP Sales Account Manager

    4 weeks ago

    Burlington, Massachusetts, United States Oracle Full time

    Unlock Your Potential as a Cloud ERP Sales Account Manager at OracleAbout UsAs a world leader in cloud solutions, Oracle empowers businesses to innovate and thrive. Our cutting-edge technology tackles today's problems, creating opportunities for growth and success. With a focus on work-life balance, we offer flexible benefits, including medical, life...

  • Dedicated MEP Account Manager

    4 weeks ago

    Burlington, Massachusetts, United States Limbach Holdings, Inc. Full time

    Limbach Holdings, Inc., a leading integrated building systems solutions firm, is seeking a skilled Special Projects Manager to join its team. This role will focus on managing work for a specific group of building owner accounts in accordance with annual operating and growth objectives.Job DescriptionThis position requires a self-starter who can engage in...

  • Accounts Payable Specialist

    2 weeks ago

    Burlington, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in the process of recruiting an Accounts Payable Specialist for our engineering team based in Burlington, Massachusetts. The successful candidate will play a crucial role in managing our accounts payable operations, including invoice processing, expense reimbursements, and vendor communications. This opportunity offers a...

  • Strategic Account Manager

    1 day ago

    South Burlington, United States commando llc Full time

    Junior Strategic Accounts Manager Our Sales team is looking for a motivated strategic thinker and team player to join their crew as a Strategic Accounts Manager! In this role, you'll help drive sustainable sales growth by using your analytical, relationship-building, and business management skills to support key accounts, especially within department...

  • Senior Account Growth Manager

    3 days ago

    Burlington, Massachusetts, United States SimilarWeb Full time

    Unlock Your Career PotentialWe are seeking a highly motivated Senior Account Growth Manager to join our team in Burlington. As a key member of our sales organization, you will be responsible for driving revenue growth through strategic business development and account management.About the RoleYou will develop and execute account strategies to drive revenue...

  • Security Account Manager Leader

    4 weeks ago

    Burlington, Massachusetts, United States Allied Universal Full time

    At Allied Universal, we are looking for a highly skilled Security Account Manager to join our team in the United States. This exciting opportunity offers a competitive salary of $65,000 - $85,000 per year, depending on experience and qualifications.About UsWe are North America's leading security and facility services company, providing rewarding careers that...