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HR Business Partner
2 months ago
Job Description
Job Description
Groombuggy is the premier mobile dog grooming company in the San Francisco Bay Area and Denver. We are growing rapidly. We are taking a Silicon Valley tech startup approach to the mobile dog grooming industry. We are proud of the work we do to create great jobs for dog groomers and help pet owners care for their loved ones. We're excited to become the next modern national pet brand.
We are looking for a HRBP to foster a stellar employee experience for our groomer and remote operations teams as we continue to rapidly increase our employee headcount.
You will be guarantee employees have a dedicated resource for questions, concerns and daily needs, and act as a trusted advisor to people managers to maximize their effectiveness and leadership capacity. You will also administer people programs and drive the integration of policy into day-to-day operations across departments.
Additionally, you will be a key partner to the leadership team in creating a culture of empathetic accountability, masterfully balancing the humanness of our team with business objectives and Groombuggy's values.
We have big ambitions to become the employer of choice across the country for individuals who have chosen dog grooming as a career path, you will have a massive impact on our ability to make this a reality
This role is ideal for a people professional with significant experience supporting an hourly, non-exempt workforce - ideally in a startup environment. You thrive in high-velocity, fast-changing environments and see this role as a potential home for many years. You're also fun and can bring levity to even the most challenging scenarios.
You'll be working with a collaborative, high quality team that solves problems with thoughtfulness, empathy, and speed. We're a fun, ambitious group that is working to build something vibrant and new in pet care. We're excited about building a workplace where everyone can grow and thrive in the way that's right for them.
We're growing quickly and are excited to continue building an awesome and impactful team as we scale. Come join the pack
Responsibilities
Nurture the employee experience by acting as the first point of contact for employee needs, questions, and issues throughout the employee lifecycle
Foster employee engagement via formal and informal channels. Serve as a voice for employees, ensuring their concerns and suggestions are heard and addressed appropriately in alignment with business needs.
Act as a sounding board for people managers surrounding performance management, succession planning, goal setting, training and development.
Champion Groombuggy's values (Resilience, Company First, Safety & Respect, Positive Energy) in every interaction to build trust across all levels of the organization
Partner with senior leaders on crafting performance management mechanisms, including formal performance review structure and cadence, 360 reviews, continuous feedback, recognition and rewards and more.
Facilitate benefits administration - act as the internal expert in all things company sponsored benefits
Maintain a library of employment documentation including offer letters, job descriptions, employee relations forms, termination documentation + more
Expertly translate policies and procedures to the team in a way that facilitates buy-in and mutual understanding. Recommend policy updates based on your vantage point of how policies are being interpreted, utilized, and function within daily operations.
Build out and own injury reporting processes, SOPs to navigate workers compensation claims and identify areas of opportunity to improve the safety of groomers and other employees in the field.
Partner with operations team to ensure compliance with necessary workplace trainings and health & safety regulations
Oversee the internal process for accommodation requests, ensuring requests are reviewed, responded to and executed (as appropriate) to 100% completion. Develop SOPS to standardize how accommodation requests are handled within the People team and broader organization.
Drive the implementation of thoughtful strategies and practices designed to improve employee wellbeing.
Conduct investigations into employee complaints, facilitate conflict resolution and identify areas of improvement to reduce tension
Maintain in-depth knowledge of legal requirements related to the day-to-day management of team members, reducing legal risks, and ensuring regulatory compliance
Success for this role is consistently delivering a best-in-class employee experience to our Groomers, Customer Support team and Operations team via Groombuggy's people programs that results in a happy, productive, ethical and values-driven workforce.
Requirements
We're looking for someone with the following skills and characteristics:
10+ years of work experience
5+ years of experience in an HRBP, People Operations Manager or similar role supporting a predominately hourly, non-exempt workforce.
SHRM or PHR certification highly preferred
Demonstrated ability to support a high volume (100+) of employees without sacrificing the quality and timeliness of each communication. Bonus if you have experience at a growth-stage, rapidly scaling company.
A deep working knowledge of labor laws at both a federal and state level, particularly in CA, CO and VA.
A sky-high EQ - strong self-regulation when navigating challenging situations, ability to set and uphold boundaries, and an aptitude for understanding the underlying cause of people's actions and behaviors.
You approach every employee interaction with a customer service mentality and find a real sense of joy in helping people.
A thoughtful communicator that can tailor clear and concise communication to all levels and types of audiences across the organization.
Vigorously detail oriented, expert personal organization and powerful intrinsic motivation
Highly resilient, patient and trustworthy. Charges the batteries of those around you.
We are based in the San Francisco Bay Area. However this role can be done remotely anywhere. To start, we are targeting states we already have employees (California, Colorado, Utah, Virginia and North Carolina).
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