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Donor Experience Officer

3 months ago

Charleston, United States The Citadel Full time

Keep informed about job opportunities at The Citadel. Update your details, view your application and progress Donor Experience Officer (DXO) and Appeal Coordinator

Job no:

496565 Work type:

Full Time Permanent - Staff Location:

Charleston Categories:

Office of the President Department:

Office of the President

DESCRIPTION:

The Annual Giving team at The Citadel Foundation is seeking a passionate and driven Donor Experience Officer (DXO) and Appeal Coordinator to join our organization. This position combines digital-first communication efforts with innovative workflows to build relationships, execute outreach to alumni and friends of The Citadel, and manage a range of appeals. RESPONSIBILTIES: Actively engage and manage a portfolio of recent and lapsed donors Cultivate relationships with these donors via email, phone, social media, video conferencing, texting, and EverTrue's cloud platform Work toward clear metrics and goals for outreach, donor meetings, dollars raised, donor count, prospect qualification, and engagement Develop and maintain broad knowledge of The Citadel, such as admissions, athletics, academic programs, and alumni engagement activity Provide information on The Citadel relative to donor interests and share upcoming opportunities to attend events, volunteer, participate in alumni activities/services, or otherwise deepen their engagement with The Citadel Collaborate with other departments both internally at The Citadel and externally to effectively execute 1:1 outreach campaigns using technology resources including fundraising cloud platforms, social media, and virtual communications software Manage crowdfunding efforts including goal setting, communications strategy, reporting and detailed fundraising plans for annual giving activities Work closely with the Director of Annual Giving to help develop and manage goals and strategy for The Citadel Foundation's Annual Fund Perform additional duties as assigned to include special projects and events to assist in the overall fundraising efforts within the Annual Giving team MINIMUM QUALIFICATIONS: Bachelor’s Degree from an accredited institution of higher education Ability to relate to people of diverse backgrounds, training, and experience Skill in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives Excellent communication skills, written and verbal Proficiency in Microsoft Office applications and other desktop computing software Enthusiasm and excellent people skills are essential; successful candidate must have flexibility to handle the needs of a fast-paced work environment and the individual needs of donors Ability to organize and prioritize tasks and to lead and motivate others Some evening and weekend work is required Affinity for the mission and core values of The Citadel and The Citadel Foundation PREFERRED QUALIFICATIONS: Experience in annual giving and/or higher education institutional advancement Experience with Blackbaud’s Raiser’s Edge, GiveCampus and/or EverTrue Additional experience in fundraising, public relations, and/or marketing At least two years of experience in related development/fundraising, preferably within higher education or in a sales role Familiarity with The Citadel and/or similar military-focused organizations Advertised:

10 Jun 2024

Eastern Daylight Time Applications close:

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