Client Services Representative

2 weeks ago

Brea, United States Service Champions Full time
Job Overview:

Are you ready to elevate your career in a rewarding and fast-paced environment? At Service Champions, we are committed to delivering 100% client satisfaction, and we're seeking driven
professionals to join our winning team. Apply today and embark on a journey that promises growth, success, and the opportunity to make a real difference

Candidates must be available Mon-Fri. 8am-7pm, and Sat. 8am-5pm for a 40-hour work week.

Why Choose Service Champions?
  • Profitable Compensation: Enjoy a lucrative payrate with performance-based bonuses that
    recognize your hard work and dedication.
  • Career Advancement: We believe in promoting from within With opportunities for growth
    and professional development, your career path can be as ambitious as you are.
  • Supportive Culture: Join a team that values collaboration and excellence, where your
    contributions are recognized and celebrated.
What you'll be doing:
  • Receive a high volume of inbound calls in a fast-paced environment and make outbound calls to existing clients, booking appointments at a high conversion rate.
  • Able to quickly identify the client's request or concern, efficiently provide the most effective solution, and de-escalate any concerns.
  • Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution
  • Proactively gain and maintain a complete understanding of our portfolio of products and services.
  • Efficiently enter accurate and detailed records of client interactions and actions taken while multi-tasking client calls, minimizing hold times.
  • Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts
What we're looking for:
  • 3-5 years of Call Center experience preferred
  • HVAC & Plumbing Industry experience is a plus
  • Ability to talk and type accurately; typing speed of at least 45 wpm
  • Dedicated to providing superior client service
  • Ability to manage multiple priorities within a fast-paced environment
  • Strong judgment skills to make sound business decisions
  • Proficient in Microsoft Suite Products, experience with SERVICE TITAN a plus
  • Bilingual Spanish is a plus
  • Consent to a pre-employment background check
  • Physical Requirements: Ability to sit for extended periods of time. Accurate speech, hearing and listening abilities.
Benefits:
  • Health insurance: Comprehensive medical, dental, and vision coverage.
  • Retirement plan: 401(k) with company match.
  • Paid time off: Generous vacation, holidays, and sick leave.
  • Training and development: Ongoing opportunities for professional growth and advancement.
  • Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.

#SCC

Pay Range

$20-$24 USD

About Service Champions:

A career with Service Champions can change your life. Recognized as one of Orange County's top places to work, many of our employees have shared that they love working here and the success it has brought them.

You can be proud to be a part of Service Champions. We are a nationally recognized residential heating and air conditioning company that serves Southern California homeowners. Because our clients love our service and friendliness, we continue to grow at a rapid pace, which means terrific opportunities for people with a great attitude and a heart for service.

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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