Customer Service Representative
4 days ago
Estimated Salary: $45,000 - $55,000 per year
We are seeking a highly skilled Customer Service Representative to join our team at Binaco, a leading supplier of promotional products in Brea, CA. As a key member of our sales team, you will be responsible for providing exceptional customer service and support.
About the RoleThe ideal candidate will have 1-2 years of experience in a similar role, with a strong passion for delivering outstanding customer experiences. You will be confident in your ability to provide in-depth knowledge of our products and services, resolve technical issues, and document customer interactions.
Key Responsibilities- Handle customer inquiries and complaints in a timely and professional manner
- Provide product information and answer questions about our services
- Troubleshoot and resolve product issues using your problem-solving skills
- Document and update customer records accurately and efficiently
- Develop and maintain a knowledge base of our evolving products and services
- Generate new business opportunities with existing clients
- Build long-lasting relationships with customers through excellent communication and interpersonal skills
- 1-2 years of promotional products experience is preferred but not required
- Able to work in a fast-paced environment with multiple priorities
- Proficient in Microsoft Office applications, including Word and Excel
- Knowledge of shipping software (UPS and FedEx)
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