Assistant CRM Product Owner

3 weeks ago

Union, United States Fifth Third Full time
Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

The Assistant CRM (Customer Relationship Management) Product Owner may work in conjunction with a more experienced Product Owner or on less complex products within the organization. The incumbent will need coaching and guidance from the leader as he/she is developing further expertise in this role. Responsible for:
  • Partnering with Line of Business (LOB) teams, business functions, and IT teams to define product needs and opportunities within targeted LOBs and/or functions.
  • Collaborating with business, technology, and analytics partners to prioritize, articulate and deliver new features from ideation through production release in Agile development, ensuring key outcomes are being met.
  • Guiding cross-functional product team with the implementation of product roadmap deliverables, capabilities, and adoption, supporting business outcomes.
  • Leading a continuous prioritization process to maximize total value, risk mitigation, and other business benefits within targeted LOBs and/or functions.
  • Driving key outcomes in support of regulatory & compliance needs, new revenue growth, process optimization, & other business-wide analytics needs.
  • Staying informed on new technologies and pushing boundaries to introduce new and innovative solutions to build trust and exceed customer expectations and outcomes.
  • Acting as a change agent for technologies and supporting processes by leveraging Agile practices to maximize results measured by performance and availability, business agility, technology freshness, and cost optimization.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk assessment, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. Support and adhere to all governance processes as defined by Enterprise.

ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Inspire and motivate teams to deliver on the strategy and roadmap for continuous growth and improvement of product outcomes and experience.
  • Drive an Agile mindset across product teams. Lead in this transformation across peer teams and LOB partners.
  • Transform from a project-based to a product-based organization. Partner with peer teams to drive this approach broadly.
  • Collaborate with cross-functional teams to gain agreement/approval/guidance, including LOBs, Operations, Legal, Compliance, Information Security, Fraud, and related functions.
  • Provide transparency and ongoing communications with LOB partners/key stakeholders.
  • Solve problems and make decisions in support of the team, with a focus on driving the greatest outcome for the product and the Bank.
  • Collaborate with Agile Scrum team on all new feature development, level 3 tickets, including building backlog, contributing to/reviewing/approving user stories, sprint support, and QA testing; including participating in Agile team ceremonies such as sprint reviews/demos.
  • Partner with level 1 / 2 support teams, if applicable, to understand all issues associated with the product.
  • Engage with research team to define and implement customer usability testing, concept validation, and co-creation studies to gain insights and identify customer needs and solutions.
  • Continuous understanding of the customer, via partnering with Design, User Experience and Analytics colleagues to ensure an intuitive customer-research led product features that meet customer needs.
  • Maintain and provide product information to users and partners for training and other documentation.
  • Establish annual goals, objectives, and outcomes for product(s); Track and monitor key performance indicators.
  • Actively monitor industry trends; participate in industry forums, professional associations, conferences, etc.
SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
  • Bachelor's Degree required.
  • Two to three years of related experience.
  • Demonstrated success in strategic development and program execution.
  • Experience working in Agile development preferred.
  • Solid product management background preferred.
  • Strong presence with ability to interact with and influence all levels of the organization.
  • Consultative and well-articulated communication and writing skills.
  • Understanding of business and business processes related to products and customers.
  • Inclusive leadership skills with ability to promote a work environment that fosters creative thinking and innovation.
  • Ability to have fun and a willingness to try new things and challenge the status quo.
  • Effortlessly collaborative with strong intellectual curiosity and creative problem solving.
  • Good analytical skills with ability to work through complex concepts/data and present well thought-out, simple solutions.
  • Ability to self-motivate and work well with some guidance with different teams.
  • Self-starter with the ability to work in a fast-paced environment.


Assistant CRM Product Owner

LOCATIONCincinnati, Ohio 45202

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

  • Administrative Assistant

    4 weeks ago

    Union, United States HJI Investing Full time

    I’m looking for someone proactive, organised and detail-oriented with excellent written communication skills to be my assistant. Summary - You will create and handle a subset of the firm’s investment accounts in the wagering space and ensure that all your accounts are operated in accordance with company investment guidelines. - Expect to get several...

  • National Sales Director

    2 weeks ago

    Union, United States Management Business Solutions Full time

    The company is a leading provider of Flexible Automation Systems for sheet metal manufacturing, recognized as a technology leader in automation. Located near Cincinnati, Ohio, the company is a wholly owned subsidiary of a European parent. They are a well-established and rapidly expanding organization poised to broaden our business horizons....

  • Product Filing Analyst

    1 week ago

    Union, United States Great American Insurance Company Full time

    Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty...

  • Client Engagement Specialist

    2 days ago

    Union, United States SwitchList Full time

    This is a rare opportunity to join the recently launched Switchlist.io and work alongside the co-founders to build the business from the ground up. At Switchlist we trust - and expect - our team to consistently deliver at a high level, and micromanagement is nonexistent. Our early employees need to have a passion for technology, marketing, and helping...

  • Service Advisor

    3 weeks ago

    Union, United States Planet Honda Full time

    Job DescriptionJob DescriptionWe are looking for Service Writers to join our successful team Planet Honda in Union, NJ.As a Service Writer, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, and customer service. From greeting...

  • Japanese Bilingual Account Manager

    2 weeks ago

    Union, United States Pacific Advisory Service Full time

    Established for over 50 years, this company is a leading importer and distributor of quality CNC manufacturing machinery, including machine tools and injection molding machines. We service manufacturers in the automotive, aerospace, construction equipment, medical, and I.T. industries.We are seeking a highly motivated individual with proven presentation...

  • Japanese Bilingual Account Manager

    2 weeks ago

    Union, United States Pacific Advisory Service Full time

    Established for over 50 years, this company is a leading importer and distributor of quality CNC manufacturing machinery, including machine tools and injection molding machines. We service manufacturers in the automotive, aerospace, construction equipment, medical, and I.T. industries. We are seeking a highly motivated individual with proven presentation...

  • Assistant Manager Warehouse

    3 weeks ago

    Union, United States Blooms LLC Full time

    Job DescriptionJob DescriptionWe are looking for an assistant manager for our warehouse. The successful candidate will have great people skills and will be interested in meeting deadlines and working hard. The warehouse processes flowers and gift baskets.Under the general supervision of the Warehouse Manager, the Assistant Warehouse Manager supervises...

  • Seasonal Office Assistant

    3 weeks ago

    Union, United States Fiducial Support Systems, Inc. Full time

    **Company Overview** Founded in France in 1970, Fiducial is a major provider of financial services (Business Counseling, Bookkeeping, Payroll and Tax Preparation & Advisory Services) to small businesses and their owners. As a trusted advisor to entrepreneurs, Fiducial provides the financial back office infrastructure to clients, allowing them to focus on...

  • HR Assistant

    4 weeks ago

    Union, United States Affiliated Monitoring Full time

    Description: Do you want to make an impact and join a fast-growing company with opportunity for growth? Affiliated Monitoring is seeking a talented and motivated HR Assistant to join our Human Resources department. This position will be an integral part of the Human Resources team by serving as a point of contact for driving employee centric events and...

  • Administrative Assistant

    3 weeks ago

    Union, United States Rtsp Llc Full time

    Job DescriptionJob Description Administrative AssistantFull-TimeJob SummaryThe Administrative Assistant to the Office Manager will manage a wide range of support functions. The ability to interact with executives, employees and customers at all levels in a fast-paced, highly regulated industry with professionalism and discretion is crucial to this role. You...

  • HR Assistant/Payroll

    3 weeks ago

    Union City, United States Empire Workforce Solutions, Skilled Trade Staffing Division Full time

    Job DescriptionJob DescriptionJOB DESCRIPTION:HR Assistant/Payroll1st Shift: 8am-4:30pmPay: $25.00-$30.00 DOELocation: Union City, CA**EXPERIENCE WITH PAYCOM AND QUICKBOOKSSUMMARY / OBJECTIVE:The HR Assistant supports the department's administrative needs and has diverse responsibilities. The position requires a detail-oriented individual who is...

  • Community Liaison- Cincinnati, OH

    1 day ago

    Union, United States Sales Partnerships Full time

    Sales Partnerships is the most-awarded B2B field sales and marketing outsourcing organization in North America. We partner with respected brands to identify their highest-value opportunities, address their most critical market challenges, and accelerate revenue. Our customized approach combines CRM, GIS, big data analytics, and customer data with tightly...

  • Lead Generation Specialist

    2 days ago

    Union, United States AMEND Consulting Full time

    Description Position at AMEND Consulting About AMEND: AMEND is a management consulting firm based in Cincinnati, OH with areas of focus in operations, analytics, and technology, focused on strengthening the people, processes, and systems in organizations to generate a holistic transformation. Our three-tiered approach provides a distinct competitive edge...

  • Veterinary Technician

    3 weeks ago

    Union, United States Westfield Veterinary Group - Union Full time

    Job DescriptionJob DescriptionAnswering / Triaging ER callsAdmitting patients into the hospital for surgical, as well as, out-patient procedures and treatments in accordance with hospital policies and proceduresKnowledge of common medications and their side effects, including both injectable and oral medicationsPreparing treatment protocols for hospitalized...

  • Carpenter Helper

    3 weeks ago

    Union Grove, United States DreamMaker Bath & Kitchen WI Full time

    Job DescriptionJob DescriptionCarpenter HelperEssential Duties and Responsibilities: 1. Having tools required to perform tasks2. Reviewing job schedule provided by the Lead Carpenter3. Receiving work orders from the Lead Carpenter4. Arriving onsite at the time that has been prearranged by the Lead Carpenter5. Attending daily or weekly meetings at office to...

  • Senior Demand Generation

    2 weeks ago

    Union, United States SwitchList Full time

    This is a rare opportunity to join the recently launched Switchlist.io and work alongside the co-founders to build the business from the ground up. At Switchlist we trust - and expect - our team to consistently deliver at a high level, and micromanagement is nonexistent. Our early employees need to have a passion for technology, marketing, and helping...

  • Retail Sales Associate

    2 weeks ago

    Union, United States Sundance Catalog Full time

    **Retail Sales Associate** * 7875 Montgomery Rd, Cincinnati, OH 45236, USA * Part-time **Company Description** Sundance A Place. An Idea. Celebrating and Enriching the Human Experience. **Job Description** Sundance is looking for a talented and enthusiastic **Retail Sales Associate** to join our team for a part-time opportunity in **Cincinnati, OH.**...

  • Store Manager

    1 week ago

    Union, United States Travis Mathew Full time

    ** Store Manager (Kenwood Towne Centre)** **Job Category****:** Retail **Requisition Number****:** STORE003410 Showing 1 location **Job Details** **Description** Founded in 2007, TravisMathew draws its' inspiration from all aspects of Southern California culture and lifestyle. Our focus on making premier men's apparel for work and play has cemented our...

  • Division Controller

    3 weeks ago

    Union, United States Fifth Third Full time

    Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Senior financial decision maker with responsibility for ensuring the business activity within assigned LOBs is accounted for in accordance with the accounting policies and...