Customer Experience Admin

3 months ago


Fulton, United States Window Nation Full time
One Goal, One Passion - Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.

The Customer Experience Admin is the first point of contact and facilitator of communication for any current and former Window Nation customer. This person will work closely with our valued customers and our Customer Excellence Team to provide timely resolutions to customers' needs. The Customer Experience Admin is empathetic, compassionate, enthusiastic, and committed to providing outstanding service to our customers.

Core Role Responsibilities
    • Handles post-installation customer communications, triaging inbound phone calls, chat, and emails to drive a one-call resolution environment.
    • Review and action email correspondence appropriately ensuring all communication from customers is being addressed swiftly to assist both the customer and company, leading to faster resolutions and an elevated level of customer satisfaction.
    • Liaise between Window Nation's post-installation customers and support teams.
    • Enter data and upload documents accurately into systems related to customer interactions to ensure that all details are accurately documented to resolve customer needs.
    • Operate with empathy and courtesy toward consumers and colleagues in all interactions to serve the goals of the organization and provide outstanding customer experience.
Basic Qualifications
    • High school Diploma, GED or equivalent required.
    • 1+ years of Customer Service experience to include call centers, customer care or help desks.
    >
Preferred Qualifications
    • Experience working with a CRM system or other customer tracking software.
    • Experience working with Microsoft Suite products.
    • Ability to organize multiple activities with minimal supervision.
    • Demonstrated success in deadline-driven environment.
    • Customer-centric mindset
    • Strong attention to detail.
    • Ability to communicate with customers with a high level of empathy and understanding, at times deescalating when needed.


Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team - one that makes good decisions, drives innovation, and delivers better business results.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

  • Fulton, United States Window Nation Full time

    One Goal, One Passion - Growth is Everything at Window Nation Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow...

  • Sales Associate

    21 hours ago


    Fulton, New York, United States The Children's Place Full time

    Job Summary:The Sales Associate will be responsible for supporting the Store Leadership Team to achieve all company goals and initiatives. The Sales Associate will model and maintain excellent customer service with effective communication, product knowledge, and appropriate selling techniques. The Sales Associate will maintain company standards of all...

  • Sr. Subcontract Admin

    3 months ago


    Fulton, United States Acro Service Corp Full time

    Must be a US Citizen.A Bachelor’s degree in Supply Chain, Business, Finance or related field (Must have)As a Subcontract Administrator – Proposal Specialist, Sr., you play a critical role in supporting proposal activity that propels the company’s business win strategy. You will be responsible for a full range of procurement and subcontract...


  • Fulton, New York, United States Windstream Full time

    Job SummaryWindstream is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving technical issues, and promoting our products and services.Key ResponsibilitiesTechnical Support: Provide...


  • Fulton, Maryland, United States Randstad North America, Inc. Full time

    Position Overview The Customer Support Specialist plays a crucial role in enhancing customer satisfaction and loyalty. This position is dedicated to delivering precise, consistent, and timely information to our members, clients, patients, and healthcare providers. Key Responsibilities Provide exceptional service to ensure a positive experience for all...


  • Fulton, New York, United States Panera Bread Full time

    About Panera BreadWe are a fast-casual bakery-cafe chain that serves freshly baked bread and a variety of sandwiches, salads, and soups. As a Restaurant Associate, you will be part of a team that is committed to providing excellent customer service and ensuring a positive dining experience for our guests.Key ResponsibilitiesCash Handling and Customer...


  • Fulton, Missouri, United States The Callaway Bank Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as an Assistant Personal Banker. As a key member of our banking team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesEngage with customers to create a welcoming environment and provide personalized...


  • Fulton, Missouri, United States Wendy's Full time

    Job Summary: We are seeking a highly motivated and detail-oriented individual to join our team as a Cashier/Line Cook at Wendy's. As a key member of our restaurant staff, you will be responsible for providing exceptional customer service, preparing menu items, and maintaining a clean and inviting dining environment.Key Responsibilities:Operate the register...


  • Fulton, New York, United States UniFirst Full time

    About UniFirstUniFirst is a leading provider of garment services, serving over 300,000 business customer locations across the U.S., Canada, and Europe. With a strong commitment to innovation and customer satisfaction, we offer a unique opportunity for sales professionals to grow their careers and achieve success.Job SummaryWe are seeking a highly motivated...


  • Fulton, Maryland, United States Randstad Full time

    Randstad is seeking a dedicated and professional Spanish Customer Service Representative to support individuals with their healthcare benefits. If you thrive in a dynamic environment, possess prior call center experience, and maintain a positive demeanor, this role may be ideal for you.Key Responsibilities:Manage a high volume of inbound calls...


  • Fulton, New York, United States Engine Systems Inc Full time

    Job Summary:Engine Systems Inc is seeking a highly motivated and results-driven Account Representative to join our team. As an Account Representative, you will be responsible for generating new business opportunities, building strong relationships with customers, and providing exceptional customer service.Key Responsibilities:Business Development: Identify...


  • Fulton, New York, United States GC Services Full time

    About the RoleWe are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at GC Services. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, resolving issues, and ensuring a positive experience.Key ResponsibilitiesProcess credit card...


  • Fulton, New York, United States Harrison Gray Search Full time

    Harrison Gray Search is partnering with an award-winning, independent insurance agency to find a Commercial Lines Account Manager. This is an excellent opportunity for someone interested in long-term growth and development.**Job Summary:**We are seeking a highly skilled and customer-focused Insurance Customer Service Representative to join our team. As a key...


  • Fulton, New York, United States Capitalfordrockymount Full time

    Join Our Team as an Automotive Customer Service Specialist Capitalfordrockymount is on the lookout for an Automotive Customer Service Specialist to enhance our team. In this pivotal role, you will serve as the main liaison for clients seeking automotive maintenance and repair solutions. Key Responsibilities: Conduct comprehensive vehicle assessments to...


  • Fulton, New York, United States Adecco US, Inc. Full time

    Adecco US, Inc. presents a **direct hire** opportunity for a **Retail Sales Consultant** role. We seek enthusiastic, dependable, and accountable individuals to thrive in a vibrant environment with direct customer engagement. Experience in the service industry is advantageous.**Compensation: $15/HR + Uncapped Commission****To apply, please follow the link...


  • Fulton, United States Randstad Full time

    Our client is a leading healthcare company with bulk needs for Call Center Representatives local to Fulton, MD. This position is fully remote, with equipment provided, however candidates MUST live within 1-hour of Fulton, MD. An onsite orientation and equipment pickup will take place the week before training starts. Candidates must pass 2 assessments...


  • Fulton, New York, United States Intelogix Corporation Full time

    About the RoleAt Intelogix Corporation, we are seeking a highly skilled Bilingual Customer Service Representative to join our team onsite. As the first point of contact for our customers, you will be responsible for providing exceptional assistance, resolving issues, and ensuring a positive experience.Key ResponsibilitiesProcess credit card payments over the...


  • Fulton, New York, United States Intelogix Corporation Full time

    About the RoleAt Intelogix Corporation, we are seeking a highly skilled Bilingual Customer Service Representative to join our team, onsite. As the first point of contact for our customers, you will be responsible for providing exceptional assistance, resolving issues, and ensuring a positive experience.Key ResponsibilitiesProcess credit card payments over...


  • Fulton, United States Brannon Poland - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Brannon Poland - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make...


  • Fulton, United States WARRENTON OIL GROUP Full time

    Job DetailsJob Location 064 FL Fulton Hwy F - Fulton, MO Job Category Retail DescriptionSECOND-SHIFT, OVERNIGHT POSITIONS AVAILABLE We're looking for fast, friendly, fun people to join our team! WOCO FastLane employees can enjoy the perks below: Competitive pay, including potential for increases after first 90 days and annually Paid time off - up to 32...