Call center customer service rep

1 month ago

Fulton, United States Randstad Full time

Our client is a leading healthcare company with bulk needs for Call Center Representatives local to Fulton, MD. This position is fully remote, with equipment provided, however candidates MUST live within 1-hour of Fulton, MD. An onsite orientation and equipment pickup will take place the week before training starts. Candidates must pass 2 assessments (provided by the recruiter) in order to be submitted.

Details:

  • Availability Required: Mon-Fri 7am-10pm, Sat & Sun 7am-9pm EST
  • 6 month assignment to start, potential to extend or convert based on performance and attendance
  • Pay Rate: Nonbilingual ($19.57 training/$20.60 production) - bilingual Spanish Speaking($20.57 training/$21.60 production)
  • No time off during training (first 90 days)
  • Holidays and weekends required
Qualifications:

  • Minimum 2+ years of customer service experience in a call center/inbound role
  • High School Diploma/GED equivalent
  • Must pass a basic computer literacy and customer service assessment (an additional bilingual assessment will be sent to Spanish-speaking candidates)
  • Must pass a drug screening and criminal background check (last 5 years)
salary: $19.57 - $21.6 per hour
shift: First
work hours: 7 AM - 9 PM
education: High School

Responsibilities

Responsibilities:
  • The Membership Services Representative is responsible for the increase in customer satisfaction and retention by providing members, customers, patients and providers with accurate, consistent, timely, and meaningful information.
  • They will provide higher level support to members' inquiries and issues as they utilize the healthcare plan and provider services, continuing to build rapport and collaborative relationships with current and prospective members in accordance with compliance guidelines.
  • They will answer heavy inbound calls, and provide customer support while navigating multiple computer applications.
  • Responds professionally to inquiries from internal/external customers.
  • Promotes, ensures and provides customer service to internal/external customers by demonstrating skills which are consistent with the organization's philosophy of providing extraordinary customer relations and quality service.
  • Initiates contact with the appropriate Health Plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed.
  • Evaluates data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery.


The essential functions of this role include:
working weekends
Skills Active Listening Telephone Etiquette Follow-up Call Center Call Center Support Basic Software Skills Customer Service Basic Computer Skills Typing Skills Customer support
Qualifications Years of experience: 0 years Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

  • Call Center Agent

    3 months ago

    Fulton, United States Window Nation Full time

    One Goal, One Passion - Growth is Everything at Window Nation Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow...

  • National Call Center Representative

    3 weeks ago

    Fulton, United States Home Genius Exteriors Full time

    Job description Position Description: Our Appointment Coordinators are in-office representatives who work in our marketing department and are responsible for all back-end scheduling. The marketing department is the walking talking face of our business, so it is important that you are able to communicate well and make a connection with potential clients...

  • National Call Center Representative

    1 week ago

    Fulton, United States Home Genius Exteriors Full time

    Job description Position Description: Our Appointment Coordinators are in-office representatives who work in our marketing department and are responsible for all back-end scheduling. The marketing department is the walking talking face of our business, so it is important that you are able to communicate well and make a connection with potential clients...

  • Call Center Team Lead

    3 months ago

    Fulton, United States Window Nation Full time

    One Goal, One Passion - Growth is Everything at Window Nation Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow...

  • Auto Care Center Service Representative

    2 hours ago

    Fulton, New York, United States Walmart Full time

    Job OverviewAs an Auto Care Center Service Writer at Walmart, you will play a vital role in ensuring our customers receive exceptional service and care for their vehicles. This is a rewarding opportunity to work in a fast-paced environment, develop your skills, and contribute to the success of our Auto Care Center.Key ResponsibilitiesProvide exceptional...

  • Customer Care Specialist

    2 weeks ago

    Fulton, Maryland, United States Randstad Full time

    Randstad is seeking a dedicated and professional Spanish Customer Service Representative to support individuals with their healthcare benefits. If you thrive in a dynamic environment, possess prior call center experience, and maintain a positive demeanor, this role may be ideal for you.Key Responsibilities:Manage a high volume of inbound calls...

  • Bilingual Customer Service Representative

    3 days ago

    Fulton, New York, United States GC Services Full time

    About the RoleWe are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at GC Services. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, resolving issues, and ensuring a positive experience.Key ResponsibilitiesProcess credit card...

  • Customer Support Specialist

    2 weeks ago

    Fulton, Maryland, United States Randstad North America, Inc. Full time

    Position Overview The Customer Support Specialist plays a crucial role in enhancing customer satisfaction and loyalty. This position is dedicated to delivering precise, consistent, and timely information to our members, clients, patients, and healthcare providers. Key Responsibilities Provide exceptional service to ensure a positive experience for all...

  • Customer Experience Admin

    3 weeks ago

    Fulton, United States Window Nation Full time

    One Goal, One Passion - Growth is Everything at Window Nation Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow...

  • Customer Experience Admin

    3 months ago

    Fulton, United States Window Nation Full time

    One Goal, One Passion - Growth is Everything at Window Nation Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow...

  • Bilingual Customer Service Representative

    1 week ago

    Fulton, New York, United States Intelogix Corporation Full time

    About the RoleAt Intelogix Corporation, we are seeking a highly skilled Bilingual Customer Service Representative to join our team onsite. As the first point of contact for our customers, you will be responsible for providing exceptional assistance, resolving issues, and ensuring a positive experience.Key ResponsibilitiesProcess credit card payments over the...

  • Bilingual Customer Service Representative

    7 days ago

    Fulton, New York, United States Intelogix Corporation Full time

    About the RoleAt Intelogix Corporation, we are seeking a highly skilled Bilingual Customer Service Representative to join our team, onsite. As the first point of contact for our customers, you will be responsible for providing exceptional assistance, resolving issues, and ensuring a positive experience.Key ResponsibilitiesProcess credit card payments over...

  • Daycare Center Afternoon Receptionist

    3 days ago

    Fulton, United States Little Lukes Preschool and Childcare Center Part time

    Job DescriptionJob DescriptionBenefits:Training & development Administrative Assistant - Afternoon ReceptionistAdministrative support person for leading Fulton area Childcare Center.Afternoon Receptionist Job Benefits:Monday through Friday 1 or 2pm-6pm.$17 per hour.Afternoon Receptionist Job Requirements:Duties include greeting guests, answering phones,...

  • Customer Service Representative

    6 days ago

    Fulton, New York, United States Windstream Full time

    Job SummaryWindstream is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving technical issues, and promoting our products and services.Key ResponsibilitiesTechnical Support: Provide...

  • Customer Service Representative

    1 day ago

    Fulton, Missouri, United States The Callaway Bank Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Full-Time Assistant Personal Banker. As a key member of our banking team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Engage with customers to create a welcoming environment and provide...

  • Customer Service Representative

    20 hours ago

    Fulton, Missouri, United States The Callaway Bank Full time

    Job SummaryThe Callaway Bank is seeking a highly motivated and customer-focused individual to join our team as a Teller/Lead Teller/Senior Teller at our Fulton location. As a key member of our banking team, you will be responsible for developing and maintaining deposit relationships, selling appropriate products and services, and efficiently processing daily...

  • Customer Service Representative

    2 days ago

    Fulton, New York, United States Domino's Pizza LLC Full time

    Job Summary:Domino's Pizza LLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to internal and external customers, promoting pizza products and specials, and upholding Domino's standards of...

  • Customer Service Representative

    21 hours ago

    Fulton, Missouri, United States The Callaway Bank Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Full-Time Assistant Personal Banker. As a key member of our banking team, you will be responsible for providing exceptional customer service and building strong relationships with our clients.Key Responsibilities:Engage with customers to create a welcoming environment and...

  • Customer Service Representative

    7 hours ago

    Fulton, Missouri, United States WARRENTON OIL GROUP Full time

    We are seeking a skilled and friendly Customer Service Representative to join our team at WARRENTON OIL GROUP. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Operate a cash register and handle customer transactions...

  • Customer Service Representative

    3 days ago

    Fulton, Missouri, United States The Callaway Bank Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as an Assistant Personal Banker. As a key member of our banking team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesEngage with customers to create a welcoming environment and provide personalized...