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Customer Care Specialist

2 months ago

Fulton, Maryland, United States Randstad Full time

Randstad is seeking a dedicated and professional Spanish Customer Service Representative to support individuals with their healthcare benefits. If you thrive in a dynamic environment, possess prior call center experience, and maintain a positive demeanor, this role may be ideal for you.

Key Responsibilities:

  • Manage a high volume of inbound calls efficiently.
  • Assist clients with inquiries regarding membership eligibility, benefits clarification, Medicare, claims, plan options, and billing questions.
  • Deliver exceptional customer service, in line with the organization's commitment to outstanding client relations and quality support.
  • Take appropriate actions to address complaints and facilitate service recovery.
  • Utilize multiple computer systems to provide effective problem-solving solutions, showcasing excellent customer service and writing skills.

Essential Functions:

  • Availability to work weekends is required.

Required Skills:

  • Call Center Support
  • Telephone Etiquette
  • Basic Computer Skills
  • Healthcare Knowledge
  • Benefits Understanding
  • Active Listening Skills
  • Fluency in Spanish (minimum of 2 years of experience required)

Qualifications:

  • Experience: 2 years in a similar role
  • Experience Level: Entry Level

About Randstad: Randstad is a global leader in connecting talented individuals with outstanding companies. Our skilled agents will carefully assess your employment needs and work diligently to align your skills and qualifications with the right opportunities. Whether you are seeking temporary, temp-to-perm, or permanent positions, Randstad is committed to working hard for you.

Equal Opportunity Employer: Randstad is an equal opportunity employer and welcomes applicants from all backgrounds. We are dedicated to ensuring that our hiring and interview processes accommodate the needs of all candidates.

Compensation: The pay offered to successful candidates will be determined based on various factors, including education, work experience, job location, specific duties, and certifications. Randstad also provides a comprehensive benefits package, which includes health coverage, an incentive and recognition program, and 401K contributions (subject to eligibility).

This posting will remain open for a limited time.