Bilingual Customer Service Representative

1 week ago


Fulton, New York, United States Intelogix Corporation Full time
About the Role

At Intelogix Corporation, we are seeking a highly skilled Bilingual Customer Service Representative to join our team onsite. As the first point of contact for our customers, you will be responsible for providing exceptional assistance, resolving issues, and ensuring a positive experience.

Key Responsibilities
  • Process credit card payments over the phone or via our online platform for new and existing customers.
  • Provide top-notch care and support to our customers.
  • Assist with any customer issues or concerns.
  • Document all phone calls and actions in our database.
  • Perform opening and closing duties of our Storefront lobby.
  • Maintain focus and concentration to meet performance goals.
  • Develop and maintain good working relationships with assigned supervisors and coworkers.
Requirements
  • 18 years or older.
  • High School Diploma or equivalent.
  • Ability to remain engaged on the phone and in person throughout the entirety of your shift with minimal to no distractions.
  • Superb attendance, ensuring you are available when our customers need us.
  • Proficiency in computer technology, with the ability to smoothly operate multiple windows and tabs while providing exceptional customer service.
What We Offer
  • Paid training and development opportunities.
  • Medical, dental, and vision insurance.
  • Paid time off and employee discounts.
  • Full-time, non-seasonal position with opportunities for career advancement.
  • Early access to earned wages via PayActiv.
  • Salary range: up to $19.00/hour, with language differential provided up to $1.00/hour in addition to base wage.


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