Client Support Specialist

1 month ago


Gainesville, United States King Insurance Partners Full time
Experience Not Required Paid Training

Are you ready for an exciting and prosperous career in the insurance industry? If so, Kings Insurance Partners would like to meet you. King Insurance Partners is looking to hire and train exceptional individuals to join our growing team. You will have a unique opportunity to learn from the very best in the insurance industry.

Our proven training program will prepare you to thrive in a rapidly growing industry.

King Insurance Partners will pay for your Florida license (employee will need to be licensed within 90-days).

Requirements

  • Become familiar with company insurance products.
  • Answering calls and responding to customer inquiries.
  • Processing, scanning, and distributing mail.
  • Accessing customer accounts and policy schedules.
  • Processing payments, simple endorsements such as address changes, pulling documents.
  • Providing customers with detailed information about policies and products.
  • Liaison between agents, carriers, and customers.
  • Identifying accounts for upsell or cross sell potential and forwarding customers to sales agents when a policy needs to be initiated or upgraded.
  • Typing up complaint reports.
  • Managing the customer complaint database.
  • Scanning and attaching files when necessary.
  • All other duties as assigned.
Knowledge, Skills and Abilities (KSA):
  • Friendly and professional demeanor.
  • Excellent communication and interpersonal skills.
  • Basic computer skills and knowledge of database software.
  • High-level typing skills.
  • Advanced knowledge of telephone and call forwarding systems.
  • Ability to remain calm in stressful situations.
  • Ability to explain detailed policy concepts in a simple way.
  • Personal and/or commercial lines insurance lines knowledge.
Required:
  • High school diploma or GED.
  • 3+years of customer service experience.
  • Previous experience working as a customer service representative.
  • Licensure within the first 90-days.
What We Offer:
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) with employer match
  • Short-Term Disability (employer paid)
  • Long-Term Disability (employer paid)
  • Life Insurance
  • Employee Assistance Program
  • Generous PTO Policy
  • Tuition Reimbursement
  • Employee Referral Program
  • Growth and advancement opportunities

As part of the screening process a background check is required

The Florida Division of Insurance Agents and Agent Services may disqualify persons who have committed certain felonies from licensure. In addition, certain misdemeanors require a waiting period before applying for licensure. The department may not issue a license unless all fines, court costs and fees, and court-ordered restitution have been paid.

Equal Opportunity Employer

King Insurance Partners, LLC is proud to be an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Join us in making a difference in the insurance industry. Apply today and become a part of the King Insurance Partners, LLC team

Salary Description

$15-17

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