Refund Specialist

4 weeks ago

Portsmouth, United States Bottom Line Full time
Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team

The Role

Bottomline is looking for a Refund Specialist to innovate, grow, and win with us in Portsmouth, NH/Hybrid.

As a member of the Paymode-X Payment Operations team your primary responsibilities include managing the daily tasks associated with revenue collection and refund processing. The Specialist utilizes available resources and follows prescribed methods to ensure accurate and timely refunding and processing. Strong attention to detail and excellent communication skills are integral for success in this role.

This dynamic person will work with our bank partners, external Clients, and internal business associates to leverage all resources required to refund/collect revenue and complete payment processing effectively and efficiently. This person has a passion for collections, accounting, sales, and is process oriented.

How you'll contribute:
  • Develop a deep understanding of Paymode-X payment processing, funding methods, Client trends, fee processing, and business needs
  • Manage the revenue refund processes and expertly resolve any exceptions
  • Collaborate with internal teams to support swift collection, refunding, waiving of payments or fees
  • Expert communication skills when working with Clients that require collection efforts
  • Collaborate with team members on innovation, process improvements, and problem solving
  • Utilize your sense of urgency to ensure critical refunds are processed on time, every time
  • Analyze and assess Client payments and funding while providing succinct and clear communication internally and externally
  • Support collection and refunding of invoices and revenue while maintaining exceptional records
If you have the attributes, skills, and experience listed below, we want to hear from you.
  • You enjoy working with Clients and internal teams to resolve collection concerns
  • Prior experience in Treasury, Cash Management, Operations, Collections, or Banking
  • Propensity for team collaboration and positive attitude in the face of urgent, critical tasks
  • Excited to analyze situations, gain diverse skills, enhance work output, and engage in robust problem-solving with teammates
  • Experience with NACHA rules and regulations
  • Detail-oriented, organized, and able to make decisions with a sense of urgency based on known deadlines and Client Delight
  • Strong communication (verbal/written) and customer service skills
  • Ability to perform self-guided research using a variety of internal tools, phone, and email
  • Identify, improve, and follow existing policies and procedures while consistently applying them in daily duties
  • Be ready and willing to adapt to positive change in a dynamic, growing environment
  • Proficiency in utilizing the Microsoft Office Suite, especially Excel
  • Bachelor's degree in Accounting, Finance, or Economics (preferred)


We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

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