Retail Service Specialist

6 months ago

Portsmouth, United States O'Reilly Auto Parts Full time

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

ESSENTIAL JOB FUNCTIONS

Lead store team members in providing excellent customer service to retail and professional customers.

Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)

Ensure telephone is answered according to company policy.

Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.

Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.

Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.

Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.

Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.

Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.

Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.

All other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

Strong communication skills

Ability to obtain RSS Certification

Desired:

Retail sales experience, preferably in auto parts

Automotive systems and repair knowledge

ASE Certification


O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization. 

Total Compensation Package:

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions Starting Day One

Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)

Team Member Health/Wellbeing Programs

Tuition Educational Assistance Programs

Opportunities for Career Growth

To learn more about O’Reilly, our culture, and benefits visit
 


O’Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

  • Customer Service Specialist

    3 weeks ago

    Portsmouth, United States City of Portsmouth Full time

    STATEMENT OF JOB - Under general supervision, this position performs a variety of routine administrative and fiscal functions, to include preparing and processing financial information specific to programs offered through the department, cashiering, Customer Service Specialist, Customer Service, Specialist, Retail, Information

  • Retail Representative

    3 months ago

    Portsmouth, VA, United States SAS Retail Services Full time

    Hey detail-oriented person! We handle product movement at retail. We display it, we move it, we track it; making sure stores and their product suppliers have the best opportunities for optimal sales. When you join the SAS Retail Services' team as a Reset Merchandiser, you'll be making a difference by ensuring the latest products match the new plan. If you...

  • Bilingual Customer Service Specialist

    2 months ago

    Portsmouth, United States The Sherwin-Williams Company Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Expeditor - Retail Operations Specialist

    4 weeks ago

    Portsmouth, Virginia, United States Hannaford Supermarkets Full time

    Job Title: Expeditor - Retail Operations SpecialistAt Hannaford Supermarkets, we are seeking a highly skilled Expeditor to join our team in the Retail Operations department. As an Expeditor, you will be responsible for ensuring the smooth and efficient operation of our To Go department, providing exceptional customer service, and maintaining the highest...

  • Inheritor Services Specialist

    3 weeks ago

    Portsmouth, New Hampshire, United States Service Credit Union Full time

    Job DescriptionAt Service Credit Union, we're committed to bringing passion and customer focus to our business. We're seeking a highly skilled Inheritor Services Specialist to join our team in Portsmouth, NH.Key ResponsibilitiesMaintain thorough knowledge of Payable on Death and Revocable Trust accounts, as well as comprehensive knowledge of deceased account...

  • Retail Merchandising Specialist

    4 weeks ago

    Portsmouth, Virginia, United States PSG Global Solutions Careers Full time

    Unlock Your Potential as a Retail MerchandiserAre you a creative and energetic individual looking for a part-time opportunity with a steady weekday schedule? Do you enjoy working independently and as part of a team? We're seeking a Retail Merchandiser to join our team at PSG Global Solutions Careers, working in the Retail industry in Portsmouth, New...

  • Retail Merchandising Specialist

    4 weeks ago

    Portsmouth, New Hampshire, United States W. Atlee Burpee Company Full time

    Job OpportunityBurpee Garden Products is a leading retail distributor of seed and gardening supplies to the American home gardener. We are seeking a motivated and organized individual to join our team as a Part Time Seasonal Merchandiser for our 2024 season.The ideal candidate will have previous retail merchandising experience, but paid training is also...

  • Customer Service Representative

    4 weeks ago

    Portsmouth, New Hampshire, United States The Sherwin-Williams Company Full time

    Customer Service Specialist Job DescriptionAt The Sherwin-Williams Company, we are seeking a highly skilled Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our wholesale and retail customers. Your primary goal will be to determine customer needs, answer...

  • Bilingual Customer Service Specialist

    3 months ago

    Portsmouth, United States Sherwin-Williams Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Relationship Specialist

    4 weeks ago

    Portsmouth, New Hampshire, United States Bankprov Full time

    Job DescriptionWe are seeking a highly skilled Relationship Specialist to join our team at BankProv. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, building strong relationships, and identifying opportunities to grow our business.Key Responsibilities:Provide exceptional customer...

  • Customer Service Representative

    3 weeks ago

    Portsmouth, New Hampshire, United States The Sherwin-Williams Company Full time

    Customer Service Specialist Job DescriptionAt The Sherwin-Williams Company, we are seeking a highly skilled Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our wholesale and retail customers.Key Responsibilities:Customer Service: Work closely with customers...

  • Sales Associate

    3 weeks ago

    Portsmouth, Virginia, United States Hibbett Retail, Inc. Full time

    Job SummaryThe Sales Associate is responsible for providing exceptional customer service and promoting sales in our Hibbett Retail, Inc. stores. This role requires a strong passion for delivering outstanding customer experiences and a keen eye for detail in maintaining a well-organized store environment.Provide top-notch customer service, responding to...

  • Customer Service Representative

    4 days ago

    Portsmouth, New Hampshire, United States Little Caesars Full time

    Looking to kick-start your career in customer service? At Little Caesars, we're not just a pizza chain – we're a household name with a brand that's synonymous with quality and convenience. Our team is built on small-town values, which means we prioritize friendly, approachable service that makes customers feel at home.We're currently seeking highly...

  • Hub Driver

    4 weeks ago

    Portsmouth, Virginia, United States Hibbett Retail, Inc. Full time

    Hibbett Retail, Inc. is seeking a reliable and detail-oriented Hub Driver to transport merchandise between locations. The ideal candidate will have a valid driver's license, 3 years of driving experience, and excellent customer service skills. Key responsibilities include adhering to delivery schedules, completing shipment logs, and maintaining vehicle...

  • Retail Minibus Driver

    3 weeks ago

    Portsmouth, New Hampshire, United States C2 Recruitment Full time

    We are seeking a skilled Retail Minibus Driver to join our team. As a key member of our logistics team, you will be responsible for transporting stock counters to and from customer sites, ensuring timely and efficient delivery of goods.The ideal candidate will have a Full Driving License and be able to work unsociable hours, including early mornings and...

  • Customer Service Representative

    4 weeks ago

    Portsmouth, Virginia, United States Service Credit Union Full time

    We're seeking a talented Customer Service Representative to join our team at Service Credit Union. This role is perfect for individuals who enjoy working in a fast-paced environment and providing exceptional service to our members.Key Responsibilities:Accurately process all transactions while maintaining proper security and exercising good judgment.Open and...

  • Bilingual Customer Service Representative

    4 weeks ago

    Portsmouth, Virginia, United States Sherwin-Williams Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth through effective product...

  • Customer Service Representative

    3 weeks ago

    Portsmouth, New Hampshire, United States Service Credit Union Full time

    We're committed to delivering exceptional customer experiences at Service Credit Union. As a Member Service Representative Teller, you'll play a vital role in providing top-notch service to our members. Your passion for helping others and commitment to excellence will shine through in every interaction.Process transactions with accuracy and attention to...

  • Merchandising Specialist

    4 weeks ago

    Portsmouth, Virginia, United States Acosta Group Full time

    Merchandiser Specialist**Job Summary**We are seeking a highly motivated and detail-oriented Merchandiser Specialist to join our team. As a Merchandiser Specialist, you will be responsible for representing our clients' products in retail stores, ensuring that their merchandise is properly displayed and stocked.Key ResponsibilitiesLocate merchandise in the...

  • Customer Service Representative

    4 weeks ago

    Portsmouth, Virginia, United States Service Credit Union Full time

    We're committed to bringing passion and customer focus to the business. Service Credit Union is seeking a Member Service Representative Teller to join our team. This role is a great step for anyone interested in a banking career with growth opportunities. Key Responsibilities: Accurately process all transactions maintaining proper security and exercising...