Front Desk Supervisor Fairfield Inn

2 months ago

Fresno, United States Denco Family Inc Full time
Job Details

Job Location
CA- Fresno- 93711- Fairfield Inn & Suites 7335 - Fresno, CA

Salary Range
$17.00 - $20.00 Hourly

Description

Front Desk Supervisor is responsible for assisting guests with their requests and taking reservations. This position will report to the Hotel General Manager. The Front Desk Manager is primarily responsible for handling all guest interactions and going above and beyond to exceed guest requests. This position is responsible for all Front Office duties as well as scheduling, inventory, training new staff to hotel standards, resolving customer challenges, and aiding all departments. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. Must be sales-minded.

What We Offer:
  • 401k, Medical, Dental & Vision Insurance full-time employees.
  • Company-wide discount - receive a 25% discount at over 40 company-affiliated restaurants
  • Employee Referral Bonus - refer a friend and get paid
  • Employee Assistance Program - receive confidential, personal, & web-based support on a variety of important topics such as stress management, dependent care, nutrition, legal & finances.
  • Advancement - On-the-job skills training to prepare employees for upward mobility opportunities.
Essential Duties and Responsibilities:
  • Promotes Company Mission, Vision and Core Values.
  • Registers guests and assigns rooms. Accommodates special requests whenever possible.
  • Assists in pre-registration and blocking of rooms for reservations.
  • Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures.
  • Understands room status and room status tracking.
  • Knows room locations, types of rooms available, and room rates.
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
  • Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
  • Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
  • Files room keys.
  • Processes guest check-outs.
  • Posts and files all charges to guest, master, and city ledger accounts.
  • Follows procedures for issuing and closing safe deposit boxes.
  • Uses proper mail, package, and message handling procedures.
  • Read the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
  • Attends department meetings.
  • Coordinates guest room maintenance work with the engineering and maintenance division.
  • Reports any unusual occurrences or requests to the manager or assistant manager.
  • Knows all safety and emergency procedures. Is aware of accident prevention policies.
  • Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
  • Assists other departments when needed and performs any additional duties as assigned by Management.
  • Is MOD in the absence of AGM and GM and when needed.
  • Manages Front Desk team to complete delegated projects.
  • Adheres to all company policies, procedures and brand standards and assists Management with holding Front Desk Staff accountable.
  • Conducts the onboarding and orientation of Front Desk Clerks.
  • Trains Front Desk Staff on PMS and Brand Standards
  • Creates and maintains Front Desk staff schedule on a weekly basis.
  • Other duties may be assigned to meet business needs.
Qualifications

Qualifications/Requirements
  • Must have the ability to lift, bend, and stand for extended periods of time.
  • Requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.
  • High school graduate or equivalent.
  • Must have good communication skills, Spanish speaking skills a plus.
  • Must be team oriented and dedicated to providing excellent service while ensuring that the brand's highest standards are met.
  • Must be able to work any day of the week including weekends and holidays.
  • One year Front Desk experience is required.
  • One year management experience is preferred.
  • Must possess and maintain a valid Food Handler Card as required by local regulations is mandatory.


This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position. Employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. This job description does not constitute a contract for employment and may be changed at the discretion of the employer with or without notice.

Denco Family, Inc is an Equal Opportunity/Affirmative Action Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of age, race, sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, genetic information, or any other status protected by federal, state or local law.

  • Front Desk Associate

    2 months ago

    Fresno, United States Denco Family Inc Full time

    Job DetailsJob Location CA- Fresno- 93711- Fairfield Inn & Suites 7335 - Fresno, CA Salary Range $16.00 - $19.00 Hourly Description Fairfield Inn & Suites is hiring a Front Desk Associate for the Fresno, CA location. The Front Desk associate represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status...

  • Front Desk Associate

    3 weeks ago

    Fresno, California, United States Denco Family Inc Full time

    Job Title: Front Desk AssociateWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Fairfield Inn & Suites in Fresno, CA.Job Summary:The Front Desk Associate represents the hotel to our guests throughout their stay, ensuring a seamless and enjoyable experience. This role requires excellent communication skills,...

  • Hotel Front Desk Representative

    2 weeks ago

    Fresno, California, United States Dream inn Full time

    Job SummaryWe are seeking a highly skilled and professional Front Desk Associate to join our team at Dream Inn. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring a smooth and efficient check-in and check-out process for our guests.Key Responsibilities:Manage online and phone...

  • Night Auditor

    1 month ago

    Fresno, United States Denco Family Inc Full time

    Job DetailsJob Location CA- Fresno- 93711- Fairfield Inn & Suites 7335 - Fresno, CA Salary Range $16.50 - $19.00 Hourly Description Fairfield Inn & Suites located in Fresno, CA is looking for a Night Auditor that will work the Front Desk. This position will be reporting to the General Manager and Property Management Team. The Night Auditor will provide...

  • Front Desk Associate

    5 days ago

    Fresno, California, United States Holiday Inn Express - Fresno (River Park) Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Holiday Inn Express - Fresno (River Park). As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining the highest level of...

  • Guest Services Supervisor/Manager

    2 weeks ago

    Fresno, California, United States Holiday Inn Express - Fresno (River Park) Full time

    Job Title: Guest Services Supervisor/ManagerJoin the Holiday Inn Express - Fresno (River Park) team as a Guest Services Supervisor/Manager and take on a challenging role that requires excellent communication and problem-solving skills.Job Summary:We are seeking a highly motivated and experienced Guest Services Supervisor/Manager to lead our front desk...

  • Breakfast Host Associate

    4 weeks ago

    Fresno, United States Denco Family Inc Full time

    Job DetailsJob Location CA- Fresno- 93711- Fairfield Inn & Suites 7335 - Fresno, CA Salary Range $16.00 - $19.00 Hourly Description Fairfield Inn & Suites located in Fresno, CA is looking to hire a Breakfast Attendant. This position will be responsible for stocking food and serviceware and for clearing tables for breakfast buffets in the hotel, continuing...

  • Hotel/Motel Front Desk Supervisor

    2 weeks ago

    Fresno, California, United States Star2 Hotels Inc Full time

    Job OverviewAs a Front Desk Supervisor at Star2 Hotels Inc, you will be responsible for leading the front office team and ensuring the smooth operation of the front desk. This includes supervising front office personnel, coordinating with housekeeping and maintenance, and preparing monthly reports and budgets.Key Responsibilities:Supervise and train front...

  • Hotel Front Desk Manager

    2 weeks ago

    Fresno, California, United States Star2 Hotels Inc Full time

    Job Title: Hotel/Motel Front Desk SupervisorStar2 Hotels Inc is seeking a highly skilled and experienced Front Desk Supervisor to join our team.Job Summary:The Front Desk Supervisor is responsible for ensuring the smooth operation of the front desk, providing exceptional customer service, and leading a team of front office personnel.Key...

  • Hotel Front Desk Manager

    2 weeks ago

    Fresno, California, United States Star2 Hotels Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Star2 Hotels Inc. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our front desk, reservations, and guest services areas.Key Responsibilities:Supervise and coordinate the activities of front desk staff,...

  • Hotel Front Desk Manager

    4 weeks ago

    Fresno, California, United States Star2 Hotels Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Star2 Hotels Inc. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our front desk, providing exceptional customer service, and leading a team of front office staff.Key ResponsibilitiesSupervise and...

  • Front Desk/Host

    3 months ago

    Fresno, United States Dave & Buster's Restaurant Full time

    Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The front desk/host positions require a strong communicator who will guide our Guests through their retail, game rental and dining e Front Desk, Restaurant, Hotel, Guest, Manager, Team Member

  • Front Desk Coordinator

    2 weeks ago

    Fresno, California, United States Jobot Full time

    Job Title: Front Desk CoordinatorWe are seeking a highly organized and motivated individual to join our team as a Front Desk Coordinator. This role is pivotal in maintaining the smooth operation of our office and is often the first point of contact for our clients.Key Responsibilities:Act as the first point of contact for all visitors, clients, vendors, and...

  • Front Desk Agent

    1 week ago

    Fresno, California, United States NOW HIRING Full time

    Job DescriptionWe are seeking a highly motivated and organized Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our clients and ensuring a smooth and efficient experience for all visitors.Key Responsibilities:Greets and assists clients in a professional and courteous mannerManages...

  • Front Desk Coordinator

    2 months ago

    Fresno, United States Jobot Full time

    Contract Position - Front Desk Coordinator for AMAZING Department! This Jobot Consulting Job is hosted by: Sunshine Pennington Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $18 - $22 per hour A bit about us: We are a large organization with an excellent reputation for providing quality services! Our...

  • Front Desk Coordinator

    4 months ago

    Fresno, United States Jobot Full time

    Contract Position - Front Desk Coordinator for AMAZING Department!This Jobot Consulting Job is hosted by: Sunshine PenningtonAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $18 - $22 per hourA bit about us:We are a large organization with an excellent reputation for providing quality services! Our culture...

  • Front Desk Representative

    1 month ago

    Fresno, California, United States Gurnick Full time

    Job Title: Front Desk RepresentativeJob Summary:We are seeking a highly organized and detail-oriented Front Desk Representative to join our team at Gurnick Academy of Medical Arts. As the initial point of contact for potential students, you will be responsible for providing exceptional customer service, answering questions, and directing calls to ensure a...

  • Front Desk Associate

    2 weeks ago

    Fresno, California, United States RH Community Builders Full time

    Job SummaryAs a key member of our team at RH Community Builders, the Overnight Front Desk staff will play a vital role in ensuring the safety and well-being of our residents. This position requires a high level of supervision, responsibility, and attention to detail.Key ResponsibilitiesEnsure a safe and secure facility environment at all times.Monitor and...

  • Front Desk Associate

    2 weeks ago

    Fresno, California, United States Denco Family Inc Full time

    Job Title: Front Desk AssociateWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Denco Family Inc. in Fresno, CA.Job Summary:The Front Desk Associate represents the hotel to the guest throughout all stages of their stay. This role requires excellent communication and problem-solving skills, as well as the ability...

  • Front Desk Receptionist

    1 month ago

    Fresno, California, United States Qonten Full time

    Job SummaryWe are seeking a highly skilled and organized Front Desk Receptionist to join our team at Qonten. As a key member of our front office, you will be responsible for providing exceptional customer service, managing phone calls and emails, and maintaining a clean and welcoming environment.Key ResponsibilitiesAnswer customer phone calls and respond to...