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Customer Service Representative

2 months ago

Newark, United States PSG Global Solutions Full time

Description We're looking for a

Customer Service Representative , working in

Healthcare Systems

and

Services

industry in

Newark, New Jersey, United States .

Ensure timely completion and documentation of day-to-day work activities. Accurately enter facility enrollments for approval, denial or rejection. Verify and process electronic or manual replenishment requests. Troubleshoot internal processes, caller and customer issues. Communicate with facilities to review exception reports and resolve program issues. Act as liaison between program and distribution center. Maintain spreadsheets for monthly reports. Meet department customer service and call standards. Troubleshoot order issues. Print, mail or fax program correspondence. Validate facility licensing. Process facility inbound correspondence. Perform clerical duties: filing, faxing, shredding, etc. Participate in department meetings. Perform ad-hoc projects for management. Create and draft program letters as needed. Train and review on program/product modules.

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