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Customer Care Specialist
2 months ago
Full & Part Time Positions Available
Job Summary
The Customer Care Specialist is responsible for creating a successful customer experience for clients and their loved ones. Customer Care Specialists are responsible for answering all customer questions and/or concerns regarding services at the Pet Palace.
Job Responsibilities
Provide superior customer service in all situations
Greeting and interacting with customers by phone, email, and in-person
Create and manage customer reservations
Provide facility tours to interested customers
Maintain accurate files and records
Handling and walking pets, mostly at check-in / -out
General upkeep and cleaning of facility in-line with our high standards
Other duties as assigned
Job Qualifications
Energetic, caring, and passionate about animals
Desire to work in a fast-paced environment
Ability to multi-task
Attention to detail and ability to observe animal behaviors daily
Able to clean pet accommodations / facility to maintain our high standards
Capable of lifting up to 40 pounds
Ability to stand up to 8 hours
Operate basic computer software
Customer Service experience preferred
Flexible schedule including nights/weekends/holidays
Pay Rate - $10.50 to 15.00 (hourly)
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